Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bill Jones

Northville,Michigan

Summary

I am an experienced leader that focuses on listening and understanding the needs of our customers and our colleagues. Devoted to helping others improve overall performance along with opportunities to grow.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Senior Account Representative

Little Caesars Fundraising
06.2022 - Current
  • Responsible for retaining current groups along with acquiring new groups to use our fundraising program in Canada and the U.S.
  • Led the team in overall sales and total units in 2023. Exceeded annual goal by 10 % .
  • Assisted with the onboarding and training of multiple employees and a new sales manager.
  • Help manage the Salesforce database for the company.
  • Assisted in several Salesforce projects including setting up territory management for the team.
  • Created and taught how to use Salesforce to the team in regards to their territory with the set up of account and opportunity views. Created reports and personal performance dashboards for each colleague.

Manager Inside Sales

Little Caesars Fundraising
07.2013 - 04.2022


  • Focused on communication and collaboration. Identify key strengths and opportunities of the team. Helped build team culture and higher engagement.
  • Created processes to improve individual performance through designated monthly and quarterly checkpoints.
  • Identified the benefits of using Salesforce for our team that would improve our overall productivity.
  • Developed, presented a business plan that was approved to invest more in the use of Salesforce.
  • Worked IT to help integrate our data into Salesforce.
  • Effectively trained all colleagues how to use the software.

General Manager

Olive Garden Restaurants
09.2010 - 12.2012
  • Led 4 department managers and 125 team members.
  • Responsible for effecting forecasting, staffing and overall costs.
  • Developed best practices in inventory management to help reduce food and supply costs.
  • Focused on continuous training and team building in both production and service department leading to improved guest satisfaction along with decreasing team member turnover

General Manager

Applebees
09.2002 - 07.2010
  • Led three department managers and 60 team members.
  • Developed neighborhood program that focused on giving back through hosting local events, and fundraising opportunities. Helping local schools and non profit organizations.
  • Elected to the Operations Council in 2006 to help develop improvements in future company initiatives and training future leadership.

General Manager

Bill Knapps Restaurants
01.1985 - 08.2002
  • Started as a line cook worked up to become a General Manager of multiple locations throughout Florida and Michigan.
  • Created a supply cost analysis that resulting in significant savings for each unit.
  • Developed a marketing program dedicated to increasing sales with pre-ordering pies and bakery items. Resulting in an increase of over $9,000 in sales the day before Thanksgiving.

Education

Associate of Science - Computer Science

Jackson Community College
Jackson Michigan
06.1985

Skills

  • Sales Expertise
  • Business Acumen
  • Food safety and sanitation
  • Coaching, Training Team Building
  • Project Management
  • Critical Thinking Problem Solving
  • Data Analytics
  • Microsoft Office
  • Salesforce

Certification

Salesforce Certified Administrator

ServSafe Manager and Food Handler

Timeline

Senior Account Representative

Little Caesars Fundraising
06.2022 - Current

Manager Inside Sales

Little Caesars Fundraising
07.2013 - 04.2022

General Manager

Olive Garden Restaurants
09.2010 - 12.2012

General Manager

Applebees
09.2002 - 07.2010

General Manager

Bill Knapps Restaurants
01.1985 - 08.2002

Associate of Science - Computer Science

Jackson Community College

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Bill Jones