Bill Kessler

• Trained and motivated employees to perform daily business functions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Optimized workflow processes through careful analysis of operational needs and resource allocation.
• Managed day-to-day business operations.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Assessed income and expenses and adapted plans to improve profit levels.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.

Achieved timely project delivery through proficient management of schedules and estimates. Contributed to project success by delivering essential operational support to the owner. Elevated customer satisfaction by facilitating clients' understanding of color choices that resonated with their preferences.

• Developed project plans, timelines, and resource allocation strategies.
• Led cross-functional teams to deliver projects within scope and timeline.
• Met project deadlines without sacrificing build quality or workplace safety.

• Developed and maintained strong customer relationships to drive sales growth.
• Executed product presentations to effectively showcase features and benefits.
• Trained new team members on sales techniques and company policies.
• Analyzed customer feedback to refine sales strategies and improve service delivery.
• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Set and achieved company defined sales goals.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Stayed current on company offerings and industry trends.