Bill Kruse
Gurnee,IL
Summary
Supporting goals of a growing company
I am someone who consistently innovates to create value to the company. I find opportunities where other people see none and turn ideas into projects, and projects into success. I believe open communication is the most important factor to reach an efficient organization
Overview
36
36
years of professional experience
1
1
Certification
Work History
Manager / CFO
Arrow Specialized Carriers
11.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager of Operations
Black Horse Carriers
04.2018 - 11.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
- Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
Production Supervisor
Medline Industries
09.2017 - 03.2018
- Ensure production team meets expectations
- Improvements and cost management
- Implement and maintain structured program to objectively assess operator capabilities, identify skill gaps and provide training to advance
- Create and maintain daily production schedules to meet and demand schedules
- Work collaboratively with management team to ensure goals are achieved in areas of Safety, Customer Service and Quality
- Work with warehouse departments to coordinate receipt of raw material for production schedule
- Verify DHR/batch record paperwork from all lots are completed and reviewed.
Director of Buildings and Grounds
Zion Benton Township High School
02.2016 - 08.2017
- Assists with the preparation of the annual department budget
- Attends meetings with various departmental personnel to prioritize maintenance requests
- Oversees the remodeling and renovation of building structures
- Obtains cost estimates for supplies, parts and equipment repair, order supplies and maintains inventory of parts
- Recommends replacement of equipment whenever necessary and evaluates new equipment for its durability and values
- Plans, organizes and supervises the activities of staff for proper repair and maintenance of equipment, grounds maintenance, and custodial services of buildings
- Knowledge of labor contracts and working with supervision in a contract environment
- Ability to communicate effectively, both orally and in writing
- Ability to relate plans and specifications to actual field conditions.
Mechanic
Zion Benton Township High School
10.2012 - 02.2016
- Diagnose potential vehicle and equipment malfunctions for determining needed repairs and/or replacements
- Executes preventive maintenance programs for maintaining vehicles and equipment in safe operating condition
- Prepares documentation for providing written support and/or information to comply with regulation guidelines
- Repairs vehicles to ensure the availability and equipment is in safe operating condition
- Replaces defective vehicle parts
- Inspects vehicles for ensuring conformance
- Performs minor body work for maintaining the appearance and safe operation
- Participates in meetings and training for receiving and conveying information.
Distribution/Warehouse Manager - High Volume Beer Distribution Center (Miller Beer) 2.5-3 million cases per year
Kloss Distributing
08.2009 - 02.2016
- Oversee warehouse operations
- Order testing, maintenance, repairs, or replacements for machines
- Oversee the transportation of product from production site to consumer to client
- Develop and implement warehouse strategies to work as a team
- Inventory goods that arrive from manufacturer
- Review and approve product orders
- Ascertain how many cases of product to place on trucks
- Devise routes for shipments
- Deploy truck drivers
- Ensure goods are stored properly and at the right temperature
- Determine what goods sell best to commercial businesses and consumers
- Decide appropriate quantities of items to stock
- Ensure inventory maintains optimal levels
- Take orders over the phone, Internet, or through email
- Negotiate contracts and prices.
Warehouse/Driver
ABC Supply
08.2007 - 08.2009
- Safely drive and efficiently deliver/pickup products to specific accounts while ensuring good customer relations by consistently delivering orders on time and acting in a professional manner
- Maintain delivery paperwork to protect company assets and ensure compliance
- Maintain all appropriate driver logs and reports
- Responsible for performing daily vehicle inspection and maintaining vehicle’s professional appearance
- Perform warehouse duties including movement of inbound and outbound product as needed
- Occasionally operate material movement equipment.
Delivery Driver
Bradco Supply
01.2004 - 08.2007
- Deliver a wide variety of items to different addresses and through different routes
- Follow route and time schedule
- Load, unload, prepare, and inspect and operate delivery vehicle
- Collect payments
- Inform on new products and services
- Complete logs and reports
- Follow DOT regulations and safety standards.
Sales Manager
7-UP
01.2001 - 01.2004
- In control of sales and set up of displays
- Planned future sales and marketing of new products
- Established and adjusted selling prices by monitoring costs, competition, and supply and demand
- Maintained sales staff by recruiting, selecting, orienting and training employees
- Contributed to team effort by accomplishing related results as needed.
Delivery Driver/Sales
Donelson Sales
01.1989 - 01.2001
- Safely drive company delivery vehicle
- Verifying inventory counts when delivering product to customers
- Maintain back stock of product in each account, rotate stock to maintain freshness, stocking shelves at each account
- Build displays
- Keep accurate records of invoices and payments received by accounts
- Service customer accounts in a professional manner
- Upsell accounts, discuss prices of product in bulk, collect monies.
Education
Small Engine Vocational School
High School Diploma -
Warren Township High School
01.1989
Skills
- Microsoft word
- Excel
Certification
- Lean Six Sigma Black Belt Certificate (10/2017)
- Mechanics Certification (Cummings Diesel Motors)
- Class A CDL License (double/triple)
References
Available upon request
Timeline
Manager / CFO
Arrow Specialized Carriers
11.2020 - Current
Manager of Operations
Black Horse Carriers
04.2018 - 11.2020
Production Supervisor
Medline Industries
09.2017 - 03.2018
Director of Buildings and Grounds
Zion Benton Township High School
02.2016 - 08.2017
Mechanic
Zion Benton Township High School
10.2012 - 02.2016
Distribution/Warehouse Manager - High Volume Beer Distribution Center (Miller Beer) 2.5-3 million cases per year
Kloss Distributing
08.2009 - 02.2016
Warehouse/Driver
ABC Supply
08.2007 - 08.2009
Delivery Driver
Bradco Supply
01.2004 - 08.2007
Sales Manager
7-UP
01.2001 - 01.2004
Delivery Driver/Sales
Donelson Sales
01.1989 - 01.2001
Small Engine Vocational School
High School Diploma -
Warren Township High School
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