Bill Lundgren
Boston Metro,MA
Summary
Strategic and results-driven professional with a proven track record in elevating operational standards and enhancing team performance. A dynamic leader with the ability to communicate clear expectations, achieve measurable goals, and capitalize on emerging opportunities in complex work environments. Highly motivated and adaptable, excelling in both individual and team capacities to drive organizational objectives and contribute to overall growth.
Overview
11
11
years of professional experience
Work History
Director, Customer Success & Revenue
Phylum.io (Software Supply Chain Security)
2023.04 - 2023.11
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Worked cross-functionally to ensure proper deployment of software, value realization, and renewal of licenses.
Director, Customer Success
Phylum.io (Software Supply Chain Security)
2022.07 - 2023.03
- Identified and eliminated duplicate software systems, reducing overall cost by $15K annually.
- Grew Phylum customer spend by 26% in 9 months.
- Cross-functionally developed Phylum's price book and SKUs in HubSpot.
- Developed exclusive reseller agreement with Raytheon, while supporting CISO clients at firms such as: BKFS, USAF, and Blackstone.
Customer Success Manager
LogRocket (Session Replay & Analytics)
Boston , MA
2021.05 - 2022.07
- Supporting Global 1000 clients, working with C-suite IT, Product Managers, and Marketing teams.
- FY21 - 96% Gross Retention & 119% Net Retention (Growth).
- Onboarded 6 team members in 12 months, while managing ~50 clients over $2M ARR.
Team Lead, Customer Success
Rapid7 (Cyber Security)
Boston , MA
2019.03 - 2021.05
- Supported Director-level and above Cyber Security teams to value realization across 7 different software solutions.
- Drove value-based renewals and expansion deals directly, and with channel VARs, including SHI, GuidePoint, and HCL. CDW and Herjavec.
- Lead 20+ CSMs in Forecasting and Trainings.
- Drove over $750K in ARR upsell. 109%+ Quota retention YoY.
Enterprise Account Executive
Rapid7
Boston , MA
2018.03 - 2019.03
- Developed and maintained relationships with key decision makers in enterprise accounts.
- Analyzed customer data to identify potential opportunities for upselling and cross-selling, leading to expansion of PwC from $4K ARR to $200K ARR.
- Closed new logos with CISOs through direct selling and channel partnerships.
Account Executive
Everbridge
Burlington , MA
2016.10 - 2018.03
- Focus on direct sales into F500 industrial firms in MO, WI, and IL.
- 250% of Q1 Ramped plan and 175% of the annual quota.
- Top 3 sales rep in weekly output.
Mid Market Account Executive
Veracode (Application Security)
Burlington , MA
2015.02 - 2016.10
- Cultivated relationships with key stakeholders, including C-level executives, to ensure successful implementation of Application Security programs.
- Built channel partner relationships in D.C. Metro Territory leveraging SHI, GuidePoint, and Presidio.
- Negotiated contracts with customers and vendors to ensure favorable pricing structures.
Account Executive
Signiant (Large File Transfer)
Burlington , MA
2013.02 - 2015.01
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Promoted from BDR in 8 months.
- Metrics included; 75+ outbound cold calls and generating 3+ qualified meetings daily.
Education
Bachelor of Arts - Integrated Marketing And Communications
Plymouth State University
Plymouth, NH2011-05
Skills
- Revenue Growth
- Client Relationship Building
- Team Leadership in Projects
- Professional Development Programs
- Cross-Functional Coordination
- Contract Negotiation
- Forecasting
- Contract and Vendor Management
Timeline
Director, Customer Success & Revenue
Phylum.io (Software Supply Chain Security)
2023.04 - 2023.11
Director, Customer Success
Phylum.io (Software Supply Chain Security)
2022.07 - 2023.03
Customer Success Manager
LogRocket (Session Replay & Analytics)
2021.05 - 2022.07
Team Lead, Customer Success
Rapid7 (Cyber Security)
2019.03 - 2021.05
Enterprise Account Executive
Rapid7
2018.03 - 2019.03
Account Executive
Everbridge
2016.10 - 2018.03
Mid Market Account Executive
Veracode (Application Security)
2015.02 - 2016.10
Account Executive
Signiant (Large File Transfer)
2013.02 - 2015.01
Bachelor of Arts - Integrated Marketing And Communications
Plymouth State University
Similar Profiles
Sumukha UdupaSumukha Udupa
QA Lead at Korber Supply Chain Software India Pvt LtdQA Lead at Korber Supply Chain Software India Pvt Ltd
MOHAMED ELALEMEMOHAMED ELALEME
AMR Support Engineer at Korber Supply Chain SoftwareAMR Support Engineer at Korber Supply Chain Software
Prithika ShettyPrithika Shetty
Product Manager II at E2open India: Leading provider of end-to-end supply chain management softwareProduct Manager II at E2open India: Leading provider of end-to-end supply chain management software