Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bill Marciante

Jonesborough,TN

Summary

Dynamic Operations Manager with a proven track record at HSN, skilled in team leadership and performance monitoring. Successfully empowered staff, enhancing accountability and driving continuous improvements. Expert in inventory management, delivering timely results while fostering a culture of recognition and engagement. Committed to operational excellence and customer service.

Overview

14
14
years of professional experience

Work History

Operations Manager

HSN Fulfillment Center
Piney Flats, Tennessee
06.2025 - Current
  • Managed daily operations to ensure smooth workflow in fulfillment processes.
  • Coordinated team activities to meet shipping and receiving schedules efficiently.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Created detailed reports on the performance of individual departments within operations.
  • Presented performance and productivity reports to supervisors.

Area Manager

HSN Fulfillment Center
Piney Flats, Tennessee
10.2022 - 06.2025
  • Coordinated team schedules to optimize staff coverage and performance.
  • Monitored inventory levels and ordered supplies as needed.
  • Conducted regular safety inspections to maintain a safe work environment.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Cultivated positive rapport with associates and team leadership.
  • Used change methodologies to increase sales and led projects for increased productivity.

Area Coordinator

American Water Heater
Johnson City, Tennessee
03.2018 - 06.2020
  • Conducted regular assessments of program performance to identify improvement areas.
  • Monitored and evaluated employee performance, providing feedback for improvement.
  • Resolved conflicts between employees while maintaining a positive work environment.
  • Tracked inventory levels and ordered supplies when necessary.
  • Prepared and analyzed reports on area performance, presenting findings to senior management.
  • Led regular team meetings to communicate updates, gather feedback, and discuss strategies.

Team Leader

American Water Heater
Johnson City, Tennessee
01.2016 - 03.2018
  • Led team meetings to discuss project updates and goals.
  • Coordinated daily operations to ensure task completion and efficiency.
  • Trained new team members on processes and company policies.
  • Provided feedback and support to team members for continuous improvement.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Established clear expectations for employees, providing guidance when needed.

Warehouse Lead

PepsiCo
Houma, Louisiana
01.2012 - 08.2016
  • Oversaw daily warehouse operations to ensure efficient workflow and safety compliance.
  • Coordinated inventory management processes to maintain optimal stock levels.
  • Collaborated with cross-functional teams to support shipping and receiving activities.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Staged and sorted products for loading.
  • Loaded and unloaded trailers with care and efficiency.
  • Performed cycle counts to verify physical stock against system-generated data.

Education

High School Diploma -

Archbishop Shaw
Marrero, LA
05-1989

Skills

  • Inventory management
  • Workflow coordination
  • Safety compliance
  • Team leadership
  • Performance analysis
  • Report generation
  • Conflict resolution
  • Effective communication
  • Time management
  • Staff development
  • Delegation
  • Management
  • Operations management
  • Process improvement

Accomplishments

  • Promoted to Operations Manager, which is my 4th promotion in 5-years at HSN.

Timeline

Operations Manager

HSN Fulfillment Center
06.2025 - Current

Area Manager

HSN Fulfillment Center
10.2022 - 06.2025

Area Coordinator

American Water Heater
03.2018 - 06.2020

Team Leader

American Water Heater
01.2016 - 03.2018

Warehouse Lead

PepsiCo
01.2012 - 08.2016

High School Diploma -

Archbishop Shaw

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