Bill May
Bay City,TX
Summary
Detail-oriented Technical Support Engineer with 24+ years of experience diagnosing, troubleshooting, and resolving complex hardware, software, and network issues. Skilled in delivering high-quality customer support, reducing downtime, and improving system performance.
Overview
25
25
years of professional experience
Work History
Customer Engineer
Applied Materials
Santa Clara, CA
02.2001 - 12.2025
- Advanced Micro Device in Austin TX > Supported the 8300 Etch contract
- IBM in Fishkill NY> Supported the FEP tools installed and supported the contract
- New Product Introduction > I installed the first Etch tools at customer sites. Samsung and SK Hynix located in South Korea; Toshiba and Micron located in Japan; TSMC, UMC, and Winbond located in Taiwan
- Intel in Rio Rancho NM > Install and supported the contract for the Vantage tool set and moved up to the Lead position
- Samsung in Austin TX > Installed and supported the FEP tool contract.
- Started a new Installed team for the Etch tools. I support customers located in Southeast Asia to perform installs
- Supported TechEdge Team > I was able to work remotely for this position. Set up Teams site and help the team with tools connected to a server where the signals can be monitored in real time
- Supported the Tier 0 Team > In charge of monitoring new tools assigned to US and Europe. Then follow up with assigning the correct individuals to support the Tier 0 task for each tool
Education
Certificate of Completion - Industrial Maintenance Mechanics
Texas State Technical College
Waco, TX03-1994
Skills
- Detailed knowledge in reading wiring, pneumatic, and hydraulic diagrams for equipment
- Basic networking, O/S, and troubleshooting knowledge
- Ability to communicate technical skills, with excellent oral and written communication skills
- Able to perform routine preventive maintenance within established timeframes Complete major repairs to equipment
- Able to diagnose and resolve basic technical problems
- Data Analysis Skills, highly proficient with Microsoft Excel, Word, and Team
Timeline
Customer Engineer
Applied Materials
02.2001 - 12.2025
Certificate of Completion - Industrial Maintenance Mechanics
Texas State Technical College