Summary
Overview
Work History
Education
Skills
Timeline
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Bill Morrison

Alexandria,VA

Summary

Dynamic Premium Designer at Best Buy with a proven track record in lead generation and sales presentations. Expert in CRM software, I consistently exceeded sales targets while fostering strong client relationships. My innovative design concepts enhanced brand recognition, driving customer engagement and satisfaction. Recognized for exceptional negotiation skills and delivering tailored solutions.

Overview

26
26
years of professional experience

Work History

Premium Designer

Best Buy
10.2013 - Current
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Developed and maintained strong relationships with key clients.
  • Consistently exceeded sales targets each quarter, resulting in recognition as top-performing sales representative
  • Implemented effective prospecting strategies that resulted in new customer acquisition
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in an improvement in customer satisfaction ratings
  • Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts on a regular basis
  • Identified market trends and competitor activities through market research, enabling strategic positioning of products for maximum impact
  • Demonstrated expertise on product features/advantages/benefits during client interactions which resulted into an average deal size growth
  • Created customized proposals tailored specifically for each client's needs which led to an increased win rate.

Home Installation Advisor

Myer Emco
03.2008 - 07.2012
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Senior Sales Associate

Verizon Wireless
01.2007 - 02.2008
  • Responsible for meeting my monthly sales goal. This included my sales as well as the sales of my staff.
  • Responsible for the training of my staff. This included teaching any new employees as well as keeping current employees up to date on new policies and procedures
  • Increased business potentials. I accomplished this by setting up co-op events with other businesses as well as cold calling large business to sell large accounts priced in the six figure range.

Store Manager

Bang & Olufsen
01.2002 - 01.2007
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Responsible for maintaining the sales budget on a monthly basis. This included my sales as well as the sales of my staff.
  • Required to act as project manager by generating proposals. After closing the sale, was able to order product, schedule installers, and collect any outstanding balance.
  • During the install process, was required to create a change order as needed. This included a new proposal with all billing aspects as well as collecting any additional payments.
  • Responsible for the hiring and training of new employees.
  • Increased level of negotiation skills dealing with large contracts presented by developers. Sales in the high $600,000 range

Training Supervisor

Navy Federal Credit Union
01.1999 - 03.2002
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Responsible for the training of my staff. This included teaching any new employees I had hired s well as keeping current employees up to date on new policies and procedures.
  • Personally developed new program for logging Credit Union Money Orders (CUMO's) which decreased processing time by 50% and doubled productivity.

Education

High School Diploma -

Towson University
Baltimore, MD

Skills

  • Prospecting & Lead generation Identifying and qualifying potential customers
  • Sales presentations Delivering compelling and persuasive product/service demonstrations
  • Understanding customer challenges and requirements
  • Negotiation skills Reaching mutually beneficial agreements
  • CRM software proficiency
  • Forecasting Predicting future sales performance
  • Referral generation Encouraging satisfied customers to refer new business
  • Interpersonal & Communications skills

Timeline

Premium Designer

Best Buy
10.2013 - Current

Home Installation Advisor

Myer Emco
03.2008 - 07.2012

Senior Sales Associate

Verizon Wireless
01.2007 - 02.2008

Store Manager

Bang & Olufsen
01.2002 - 01.2007

Training Supervisor

Navy Federal Credit Union
01.1999 - 03.2002

High School Diploma -

Towson University

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Bill Morrison