BILL A. MUSUNGU
Everett,WA
Summary
Dynamic professional with extensive experience in customer relationship management and consultative selling at Cintas. Proven track record of driving revenue growth through effective upselling and building long-term client relationships. Skilled in time management and safety protocols, consistently delivering exceptional service while optimizing routes and ensuring compliance.
Overview
9
9
years of professional experience
Work History
Driver / Equipment Operator
Pacer Propane
Redmond, WA
04.2025 - Current
- Manage time-sensitive routes while maintaining safety and compliance standards.
- Delivered propane services, strengthening customer relationships and trust.
- Communicated service options and effectively upsold additional products based on customer needs.
- Represented company professionally, achieving high levels of customer satisfaction and retention.
Route Service Driver
Cintas
Everett, WA
01.2023 - 04.2025
- Managed portfolio of business accounts, enhancing customer satisfaction and retention.
- Identified upselling opportunities, driving revenue growth across accounts.
- Developed long-term client relationships through consistent communication and reliable service.
General Laborer
Labor Works
Everett, WA
03.2022 - 01.2023
- Demonstrated strong work ethic and adaptability in fast-paced environments to support team objectives.
- Collaborated with teams to achieve project goals on time, ensuring quality standards were met.
- Operated heavy machinery to assist with construction and maintenance projects.
- Loaded and unloaded materials from trucks and delivery vehicles efficiently.
- Maintained a clean and organized worksite to promote safety standards.
Delivery Driver
Amazon
Everett, WA
01.2020 - 03.2022
- Provided exceptional customer service in fast-paced, time-sensitive environments.
- Demonstrated reliability and efficiency by resolving issues swiftly in high-pressure situations.
- Delivered packages efficiently to residential and commercial locations.
- Maintained accurate records of deliveries and customer interactions.
- Inspected vehicle for safety and operational readiness daily.
Sales Associate
Nordstrom
Lynnwood, WA
01.2020 - 01.2021
- Surpassed individual sales goals by implementing targeted sales strategies.
- Tailored product recommendations to customer needs, enhancing average transaction value.
- Delivered personalized customer experiences to drive sales and brand loyalty.
- Cultivated lasting relationships with repeat customers through attentive service.
Sales Consultant
Acura of Lynnwood
Lynnwood, WA
01.2018 - 01.2020
- Consistently met or exceeded monthly sales targets.
- Managed full-cycle vehicle sales, driving deals from prospecting to closing.
- Negotiated pricing and financing options, facilitating successful deal closures.
- Developed strong customer relationships to identify needs and recommend suitable vehicles.
Team Lead / Driver
Papa John's Pizza
Everett, WA
03.2018 - 12.2019
- Led team operations to enhance customer service standards.
- Developed leadership and communication skills to strengthen team collaboration.
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored team members on customer service best practices.
- Coordinated shift schedules to optimize staffing and workflow efficiency.
Sales Representative
Verizon
01.2017 - 01.2018
- Consistently achieved sales targets and performance metrics.
- Sold mobile devices, plans, and accessories, contributing to overall store sales growth.
- Educated customers on product features and service plans, ensuring alignment with individual needs and preferences.
- Built customer trust through effective communication and in-depth product knowledge, resulting in increased customer loyalty.
Education
High School Diploma -
Henry M. Jackson
Mill Creek, WA06-2016
Skills
- Load Management
- Route optimization
- Route Efficiency
- Delivery Coordination
- Materials transport
- Safety procedures
- Safety Training
- Safety oversight
- Compliance adherence
- Time management
- Scheduling optimization
- Environmental adaptability
- Crew Collaboration
- Shift Flexibility
- Problem solving
- Detail orientation
- Interpersonal communication
- Customer support
- Client Interaction
- CRM management
- Safety oversight
Timeline
Driver / Equipment Operator
Pacer Propane
04.2025 - Current
Route Service Driver
Cintas
01.2023 - 04.2025
General Laborer
Labor Works
03.2022 - 01.2023
Delivery Driver
Amazon
01.2020 - 03.2022
Sales Associate
Nordstrom
01.2020 - 01.2021
Team Lead / Driver
Papa John's Pizza
03.2018 - 12.2019
Sales Consultant
Acura of Lynnwood
01.2018 - 01.2020
Sales Representative
Verizon
01.2017 - 01.2018
High School Diploma -
Henry M. Jackson