Bill Onumodu
Pearland
Summary
Goal-oriented & dedicated technology leader with a rich history in cross-functional leadership & strategy creation and implementation Highly competent Senior leader with the capacity to head relationship management, recruitment, network administration, service/help desk procedures, software application development/support, and collaborative teamwork. Strong interpersonal communication skills with proficiencies in hard-hitting negotiations, deliver engaging presentations, offering top-of-the-line customer service, and forming long-lasting relationships with executives, peers, and stakeholders. Adaptable and efficient with the capability to deliver complex projects within strict deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information Technology Director
ALLERGY & EAR, NOSE THROAT CLINICS (AENT)
Houston
03.2025 - Current
- Led end-to-end IT operations for all AENT clinics in Houston, Dallas and California, ensuring secure, compliant, and efficient technology environments that support both clinical and administrative workflows.
- Oversaw IT functions ranging from helpdesk support to complex system implementations including EMR/EHR integrations and ENT-specific diagnostic software, aligning technology with the specialized needs of ENT providers and patient care delivery.
- Directed enterprise-wide IT strategy, governance, and innovation across a multi-state company clinic, ensuring alignment with organizational mission, regulatory compliance, and operational excellence.
- Championed digital transformation initiatives to modernize infrastructure, elevate patient care technologies, and streamline operational workflows.
- Successfully supported the implemented new ERP/EMR systems across company clinics, ensuring seamless integration, user training, and compliance with healthcare regulations.
- Built strong executive partnerships, providing high-touch technology support to senior leadership and implementing proactive engagement models to reduce escalations and enhance user confidence.
- Built and nurtured high-performing IT teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Developed long-term IT roadmaps and capital/operational budgets in partnership with the executive team to support growth, innovation, and resilience.
- Oversaw enterprise IT service management, driving SLA performance, incident response efficiency, and end-user satisfaction.
- Spearheaded policy development and technology governance structures to support compliance with HIPAA and healthcare regulatory standards.
- Served as the executive liaison between IT and clinical, administrative, and external vendor stakeholders, driving alignment on digital priorities and system-wide adoption.
- Evaluated and approved major technology investments, ensuring ROI, scalability, and alignment with organizational goals.
Information Technology Associate Director
NTT DATA
Houston
08.2024 - 03.2025
- Led all IT operations and project delivery across North and Latin America, driving infrastructure, cybersecurity, applications, and end-user services.
- Represented the region on the global IT leadership team, led cross-functional initiatives including asset management and managed regional budgets and vendor strategy, and ensured compliance with global IT standards.
- Oversaw site expansions and fostered a culture of innovation and continuous improvement.
- Lead and manage all IT operations and project delivery across North and Latin America, including infrastructure, enterprise applications, cybersecurity, and end-user support.
- Serve as the senior regional IT leader on the global IT Leadership Team, contributing to enterprise-wide strategy and transformation initiatives.
- Directed enterprise-scale end-user technology operations for a global workforce for 1000+ staff including desktop, mobility, collaboration tools, messaging platforms, and executive support service.
- Partner with global domain leads (ERP, CRM, BI, Security) to drive consistent governance, solution delivery, and adherence to global IT standards.
- Globally lead IT initiatives for core functional areas including Sales and Aftermarket, aligning systems and technology roadmaps with business unit objectives.
- Manage regional IT budgets, headcount planning, and vendor relationships to ensure scalable, cost-effective IT service delivery.
- Support business expansion efforts, including new facility openings, mergers and acquisitions, and legal entity setup, ensuring timely and secure IT integration.
- Ensure full compliance with corporate IT policies, global security standards, and regional regulatory requirements.
- Promote a culture of continuous improvement and innovation across regional teams to increase service quality and customer satisfaction.
Information Technology Director
PREMIER MEDICAL RESOURCES
Houston
08.2023 - 08.2024
- Managed comprehensive IT operations across four healthcare companies to include hospitals, surgery centers and orthopedic clinics, ensuring robust and reliable technology infrastructure tailored to the unique demands of the healthcare sector.
- Directed a wide range of IT activities, from helpdesk support to major complex project management implementation.
- IT Executive in charge of IT strategy, roadmap and operations for all companies.
- Formulated and executed the IT strategies that supported organizational goals, enhanced patient care, and improved operational efficiency.
- Created and led the data analytics team to design and implement analytics solutions to support the business strategy and operations and developing BI tools to support and enhance reporting.
- Directed IT departments, leading multidisciplinary teams to deliver high-quality technical support and healthcare IT solutions and created a PMO team for all project management.
- Successfully implemented new ERP/EMR systems across multiple organizations, ensuring seamless integration, user training, and compliance with healthcare regulations.
- Implementation manager for Workday application for HR and Accounting department for all companies.
- Implemented ITIL-based service management practices, streamlining incidents, problem, and change management processes, thus boosting operational efficiency.
- Led a major organizational change management initiative that achieved a 95% adoption rate of new ITSM tools and processes.
- Established key performance indicators (KPIs) and conducted regular performance evaluations to assess the team's effectiveness and identify areas for improvements.
- Managed and provided expert oversight on system upgrades and network management, enhancing system performance and reliability and managed the infrastructure group that designed, maintained and implemented the companies IT systems.
- Successfully completed a cyber security assessment and remediation for all companies.
- Optimized helpdesk and desktop support operations, reducing response times and improving user satisfaction through effective issue resolution and proactive system maintenance.
- Oversaw company inventory and application life cycle planning and execution.
- Authored and enforced IT policies, ensuring alignment with industry standards, regulatory requirements, and best practices in healthcare IT.
- Responsible for vendor management and negotiating new contracts saving 50% in vendor spending.
Information Technology Senior Director
TBI Enterprise
Pearland
04.2018 - 08.2023
- Spearhead design of IT strategy and operational framework which drove Infrastructure, Service Desk, ITSM, and business application requirements in support of client needs through closely collaborating with management representatives.
- Actively meet organizational IT budget objectives by offering insight and approving technology expenses.
- Ensure that all application systems are functioning properly by conducting regular maintenance and updates.
- Support IT department operatives through creating reports against service management processes as well as SLA/KPI.
- Completed a current state assessment; authored the company’s IT strategy and project roadmap.
- Lead a team of 20 IT professionals, including developers, engineers, analysts, and support staff, deliver innovative and reliable technology solutions for the company’s products and services.
- Developing strategic plans, vision, roadmap and setting timelines for evaluation, development, deployment, and optimization of all technical, web, and mobile services within the organization in support of the company's Value Creation Plan.
- Designed and implemented advanced analytics solutions to support business strategy and operations, resulting in a 20% increase in efficiency and a 15% reduction in operational costs.
- Responsible for managing cyber security posture, continuous monitoring, and breach prevention initiatives.
- Maximize efficiency across various processes by designing innovative software utilizing Agile/Scrum methodology to manage data analysis, feasibility studies, programming, pilot testing, and more.
- Worked in a consultative fashion with other department heads, such as marketing, production, and operations as an advisor of technologies that may improve their efficiency and effectiveness.
- Evaluate and implement new technologies and tools to enhance the company’s IT capabilities and performance.
- Managed the integration of companies acquired through mergers and acquisitions, ensuring a smooth transition.
- Provide leadership to staff of the Helpdesk, Desktop, Network, Telecom, and software/App dev teams in a fashion that supports the company’s culture, mission, and values.
- Created and directed the PMO, the processes and methodologies to manage projects on time, on budget and also strategically managing the SDLC and Agile life cycle while effectively preparing and presenting large-scale projects to the IT Leadership and board of directors.
- Managed and established reports and controls on current and proposed information systems while adhering to current laws and regulations.
- Reduced time to deliver critical information between IT and the Business by managing ITSM project implementation across IT systems.
Information Technology Senior Manager
Kaiser Permanente
Greenwood Village
08.2013 - 04.2016
- Streamlined overall performance and productivity by heading customer support centers, desktop support, ten onshore employees, 22 offshore employees, coaching/training staff/stakeholders in ITSM best practices, root cause analysis, and incident/change management operations.
- Enforced regulatory compliance among vendors through conducting extensive reviews on quality, performance, and relations.
- Aided technology executives and organizational management by creating statue reports in conjunction with ITSM operations.
Education
BBA - Computer Information Systems
University of Houston
Skills
- Project Management
- EMR/ERP Implementation
- IT Budget Management
- Software Development
- IT Strategy and Roadmap creation and Management
- Vendor management
- IT Support Management
- Mergers and Acquisitions
- Business continuity planning
- Cloud Implementation and Support
- Infrastructure Application lifecycle Management
- ITSM Implementation and management
- Incident Management/Analysis
- Executive Communication
- Application lifecycle Management
- Data Analytics and Risk Management
- SLA development and management
- Office 365 and windows 11 Implementation
- Staff management locally and Globally
Websites
Certification
- ITIL Foundation Certification, V3, St. Edwards University, 2012
- Project Management Certification (PMP), St. Edwards University, 2009
- ITIL Certification, V2, Dallas Texas, 2009
Highlights Of Expertise
- Project Management
- EMR/ERP Implementation
- IT Budget Management
- Software Development
- IT Strategy and Roadmap creation and Management
- Vendor management
- IT Support Management
- Mergers and Acquisitions
- Business continuity planning
- Cloud Implementation and Support
- Infrastructure Application lifecycle Management
- ITSM Implementation and management
- Incident Management/Analysis
- Executive Communication
- Application lifecycle Management
- Data Analytics and Risk Management
- SLA development and management
- Office 365 and windows 11 Implementation
- Staff management locally and Globally
Timeline
Information Technology Director
ALLERGY & EAR, NOSE THROAT CLINICS (AENT)
03.2025 - Current
Information Technology Associate Director
NTT DATA
08.2024 - 03.2025
Information Technology Director
PREMIER MEDICAL RESOURCES
08.2023 - 08.2024
Information Technology Senior Director
TBI Enterprise
04.2018 - 08.2023
Information Technology Senior Manager
Kaiser Permanente
08.2013 - 04.2016
BBA - Computer Information Systems
University of Houston
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