Bill Pace
Los Angeles,CA
Summary
Accomplished retail, servicing and mortgage banking executive with a proven ability to grow revenue, exceed sales targets and lead large teams across multiple geographies. Extensive experience at both a Fortune 100 bank and rapidly growing mortgage company.
NMLS: 246255
Overview
28
28
years of professional experience
Work History
President
Hoot Home Loans, LLC
Los Angeles, CA
08.2023 - Current
- Responsible to build profitable broker channel that will provide the best platform for licensed loan officers, processors, leaders and support.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Determined performance goals and offered tactics for achieving milestones.
- Built talent pipeline to support business growth and enduring success.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Managing Partner
NEXA Mortgage, LLC
Brea, CA
12.2022 - 07.2023
- Built profitable sales and processing team to sell, close and fund both residential and commercial mortgage products coast to coast.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Supported sales team members to drive growth and development.
Managing Partner
American Financial Network
Los Angeles, CA
06.2022 - 12.2022
- Successful business development strategy for purchase and refinance clients with virtually little to no upfront cost.
- No geographical boundries for hiring
- Utilization of products ranging from vacant land, hobby farms, mixed use, commercial use, govy, conventional, jumbo, USDA, VA, reverse, non-QM, shared equity, purchase and refinances.
- Supervised introduction of new clients to company, proactively managing relationships from day one to drive long-term success.
- Guided employees to achieve organizational goals and objectives.
Executive Vice President
Polaris Home Loans, LLC
Los Angeles, CA
02.2022 - 04.2022
- Partner to the President/Owner of the start up company responsible for all parts of the business. Company open for 12 months when I arrived.
- Created business development programs that included business to business partnerships, union partnerships and realtor partnerships.
- Expanded the company's reach with a recruiting focus and strategy on diversity of geography, gender and ethnic backgrounds in metro areas.
- Expanded the company's product selections by signing up 3 more investors to accommodate the incoming team of Vietnamese, Chinese and Korean loan officers.
- The remote sales team that I brought over in their first 45 days built a $9million pipeline in the processing forward milestones and another $41million with loan officers not yet submitted. The $9million was the largest pipeline processing forward in the company despite only being on board for 45 days. Total of $50million generated in less than 50 days.
- Company no longer in business.
Senior Vice President
Intercontinental Capital Group
Los Angeles, CA
09.2019 - 01.2022
- Built top-performing sales, support, call center and ops teams through effective coaching and mentoring and structural support
- Report directly to the owner Dustin DiMisa
- Built the first remote sales team in the company
- Built the first remote support team in the company
- Built the first call center for the company. Employees would make outbound calls and transfer warm leads to the loan officers.
- Built the comp plans, recruiting strategies and management structure to maximize growth, efficiency and profitability.
- Built the sales process, training process for both sales and support.
- Business development strategies consisted of both company generated and self-generated lead opportunities. Outbound and inbound call efforts.
- Built process flow for processing and processing support
- Built and manage centers and offices in FL, IN, MO, CA, OR, UT, WI
- 75% of the workforce remote (employees from NYC to Hawaii)
- Area went from 0 to 1100 loans a month for over 281 million a month with an average loan size of $255,000. (includes conventional, government, non-qm, reverse. Purchase and refinance).
- Converted company direct mail leads at a company leading 1 loan sent forward to processing for every 9 leads/calls taken.
- Built the Remote Sales Support Group that supports the loan officers and processors for quick access to help along with quality control. They also perform customer service enhancements by calling the borrowers prior to the loan going into processing.
- With current restructuring, just named by the owner to build their new Purchase division in addition to continuing to manage what I have built.
- Named to the first 'Executive Sales Council' , a team of top executives from operations, sales, marketing, technology and training to work together for coordinated growth strategies.
- Now managing the purchase division, consumer direct (what I built) retail and support.
National Director of Sales
GreenBox Loans, INC
Los Angeles , CA
11.2018 - 08.2019
- Built and maintained productive national sales and processing staff by strategically recruiting, orienting and training top-notch employees.
- Specialized in NON-QM products
- Built inside sales center and outside retail sales force
- Built the processing teams
- Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
- Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations.
Vice President, Retail Lending
Carrington Mortgage Services
Anaheim , CA
04.2013 - 03.2018
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Built the process flow for processing
- Partnered to build the consumer direct centralized lending division
- Built and Managed Sales Centers in FL, IN, AZ, OH, CA
- Managed both the Centers and Outside sales teams and processing from East to West in the USA.
- Oversaw team with 200+ loan officers, processors and Managers.
- Partnered to build the the sales and processing organization from 0 to 1500-2,000 loans monthly with average loan balances of $200,000.
Vice President
Citigroup
San Francisco, CA
08.1996 - 04.2013
- Built sales and service teams within Citigroup at Commercial Credit, CitiFinancial and Citibank.
- Managed sales, revenue and the servicing of the operations.
- Other than Citibank, growth of sales and revenue along with servicing (delinquency and loss control) were the primary responsibilities.
- Promoted from Customer service Rep to Assistant Manager to Branch Manager to District Manager to Regional Manager.
- After the crash of 2008, all lending stopped at Citifinancial and I was the VP of Servicing with the sole responsibility of controlling losses, workout programs and delinquency control. Total sales and servicing responsibility was from 1996-2011 with servicing only responsibility from 2008-2011.
Education
Bachelor of Arts -
California State University - Los Angeles
Los Angeles, CASkills
- Coaching and mentoring
- Strategic goals
- Public speaking
- Business growth and marketing strategies
- Performance monitoring and evaluation
- Proposals and presentations
- Portfolio and finance management
- Staff development
- Forecasting
- Foreclosures and Liquidations
- Mortgage Banking and Analysis
- Commercial Lending and Refinance
- Training and mentoring
- Trend Identification and Forecasting
- Loan Origination and Underwriting
- Process Optimization/Improvements
- Risk management
Timeline
President
Hoot Home Loans, LLC
08.2023 - Current
Managing Partner
NEXA Mortgage, LLC
12.2022 - 07.2023
Managing Partner
American Financial Network
06.2022 - 12.2022
Executive Vice President
Polaris Home Loans, LLC
02.2022 - 04.2022
Senior Vice President
Intercontinental Capital Group
09.2019 - 01.2022
National Director of Sales
GreenBox Loans, INC
11.2018 - 08.2019
Vice President, Retail Lending
Carrington Mortgage Services
04.2013 - 03.2018
Vice President
Citigroup
08.1996 - 04.2013
Bachelor of Arts -
California State University - Los Angeles