Bill Pawlikowski
Greensburg,PA
Summary
Results-driven Manager with 20+ years of operational leadership experience, consistently improving efficiency and driving growth. Expert in overseeing teams of 48-112 members in fast-paced environments. Committed to continuous improvement and streamlining processes for optimal organizational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training and Process Improvement Specialist
Triumvirate Environmental Inc
Jeannette, PA
01.2024 - Current
- Developed and implemented classroom and on-the-job (OTJ) curriculum for a lean manufacturing facility.
- Adhered to strict regulatory standards for state and federal guidelines in the environmental health and safety sectors.
- Co-chair of the Safety Committee.
- Successfully implemented trainings for various existing and new equipment in a timely manner.
- Developed and implemented process improvement initiatives to reduce costs and improve efficiency.
- Analyzed existing processes, identified areas of inefficiency, and proposed solutions for improvement.
- Identified root causes of process problems through data analysis, interviews, surveys, focus groups, observation.
Loyalty Marketing Trainer
Everi Holdings
Las Vegas, NV
01.2023 - 12.2023
- Edit and curate training materials for on-site and virtual training sessions
- Conduct interactive training sessions for both staff members and new hires
- Assist in strategic deployment of initiatives and coordinating promotional activities across national sites
- Recruited externally to spearhead the National Training Program
- Conducted one-on-one coaching sessions with team members to improve their marketing skills.
- Maintained detailed records of training activities and outcomes for evaluation purposes.
- Assisted in developing educational materials such as manuals, webinars, videos., for use by the marketing team.
Training Associate II
Argo AI
Pittsburgh, PA
02.2023 - 06.2023
- Recruited as the first external hire for this position across the global company
- Created and utilized curriculum and testing materials for adult learners
- Presented various courses and demonstrated practical assessment of material
- Assisted EU division with backlog of trainees
- Trained over 100 new hires in the first year of position
- Traveled to various domestic and international markets to assist in training and launch operations
- Led a team of associates to facilitate in-person and virtual development programs
- Provided mentorship and guidance for new trainers and operators
- Promoted swiftly from Test Specialist to Training Program Lead
- Conducted train-the-trainer sessions to ensure successful implementation of new procedures.
- Provided feedback to management regarding employee performance improvement opportunities.
General Manager
RMDS Inc
Pittsburgh, PA
04.2009 - 05.2021
- Upheld superior customer service standards, addressing patron feedback promptly
- Demonstrated strong leadership by setting and surpassing company goals, prioritizing tasks, and organizing workflow for a team of 48 members
- Provided consistent communication in board meetings, oversaw inventory management, and assessed team needs for an enhanced overall experience
- Achieved 233% increase in annual sales
- Implemented cost-saving strategies, preventing overspending, and researched affordable vendors
- Established key relationships, securing event sponsorship for successful outcomes
- Recruited, select and train team members
- Provided accountability and feedback to staff and relieve team members of their position(s) as necessary
- Scheduled team members to maximize profit, while building team morale
- Managed payroll for team members and contracted entertainment
- Procured sponsorship for events
- Recruited entertainment for weekly and special events
- Led the team to a record number of business for annual Pride events
- Coordinated special requests and events for a diverse population of customers
- Fundraised for non-profit organizations through charitable donations
- Developed and managed leases for 13 rental units
- Held tenants accountable for payments
- Troubleshoot requests and feedback from tenants
- I started as a server and have been in management for 8 of the last 11 years
- Proficient in diverse areas including ordering, budgeting, large event coordination, customer service, payroll, scheduling and hiring
- Recognized for flexibility, often stepping into roles beyond my designated position to assist team members in need
Education
BSc. - Chemistry and Biology
Washington and Jefferson College
Washington, Pennsylvania01.2001
Skills
- Process Improvement
- Tracking systems
- 5S methodology
- Training employees
- Operations Management
- Implementing tracking systems
- Maintaining records
- Lean manufacturing concepts
- Cross-team Collaboration
- Business Analysis
- Software Testing & KPI Reporting
- Learning Management System
- Customer Service & Project Management
- Event Coordination
- Team Building & Program Design
- Microsoft Office & Google Suite
- General
- Budget/Sales
- Human Resources
- Event Management
- Property Management
Certification
- Serve Cafe Certification, 05/15
- Responsible Management Program, 04/05
Timeline
Training and Process Improvement Specialist
Triumvirate Environmental Inc
01.2024 - Current
Training Associate II
Argo AI
02.2023 - 06.2023
Loyalty Marketing Trainer
Everi Holdings
01.2023 - 12.2023
General Manager
RMDS Inc
04.2009 - 05.2021
- Serve Cafe Certification, 05/15
- Responsible Management Program, 04/05
BSc. - Chemistry and Biology
Washington and Jefferson College
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