Bill Saint Fleur
Miami ,FL
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in package handling and sorting accuracy. Proven ability to enhance operational efficiency and maintain workplace safety. Strong problem-solving skills complemented by effective collaboration, contributing to timely processing of shipments and improved customer satisfaction. Adaptable team player with a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Sortation Associate
Amazon
08.2020 - 09.2025
- Learned safety protocols and operational procedures for sortation processes.
- Assisted in sorting packages efficiently to meet daily operational targets.
- Operated material handling equipment to transport items within the sortation area.
- Collaborated with team members to maintain a clean and organized workspace.
- Maintained a safe work environment through proper handling of packages and equipment.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Participated in training sessions to enhance understanding of sortation systems and tools.
- Adapted quickly to changing workflows and priorities during peak times.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Security
Allied Universal Security Services
07.2019 - 12.2021
- Monitored security cameras for improper actions by patrons and dealers.
- Oversaw Internet project planning, scheduling, statistics generation and security.
- Frequently reviewed security cameras and reported security breaches to management.
- Played a vital role in maintaining security measures within the gaming area, reporting any suspicious activity or potential threats immediately to supervisors or security staff.
- Managed security incidents and forensics activities for Type data.
- Assisted in the development of security policies and procedures, ensuring consistency across all aspects of the organization''s security operations.
- Enhanced data security measures, conducting regular reviews and updates of security protocols.
- Provided security incident triage and response.
- Performed interior and exterior security patrols and checks.
- Monitored security and maintained operational protocols.
- Reviewed security policies and procedures regularly, making updates as necessary to maintain a strong security posture.
- Conducted background investigations and security checks for employees and contractors.
- Regularly conducted security and sanitation checks.
- Examined doors, windows and gates to verify security.
- Improved overall security by implementing updated protocols and procedures.
Receptionist
ALM Tax Services
08.2018 - 12.2019
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing inter-office collaboration and service delivery.
- Maintained accurate records of client interactions using electronic management systems.
- Assisted in training new reception staff, fostering a supportive onboarding experience.
- Monitored incoming calls and directed inquiries to appropriate personnel, enhancing response time and service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Busser
Hot Mamas Kitchen
08.2018 - 07.2019
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing tables, ensuring efficient service flow.
- Collaborated with kitchen staff to restock supplies and manage inventory levels.
- Trained new staff on proper bussing techniques and workplace safety protocols.
- Monitored dining room for guest needs, addressing issues proactively to improve satisfaction.
- Contributed to team efforts in maintaining high standards of food safety and sanitation practices.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
High School Diploma -
North Miami Senior High
Miami, FLSkills
- Package handling
- Sorting accuracy
- Warehouse safety
- Stock management
- Order picking
- Shipping procedures
- Load planning
- Barcode scanning
- Workplace safety
- Problem-solving skills
- Loading and unloading
- Production goal setting
- Hand-eye coordination
- Machinery troubleshooting
- Machine operation
- Labeling packages
- Pallet jack operation
Languages
Creole
Native or Bilingual
Timeline
Sortation Associate
Amazon
08.2020 - 09.2025
Security
Allied Universal Security Services
07.2019 - 12.2021
Receptionist
ALM Tax Services
08.2018 - 12.2019
Busser
Hot Mamas Kitchen
08.2018 - 07.2019
High School Diploma -
North Miami Senior High