BILL SKIBITZKE
Enterprise Customer Success Manager
Seattle,WA
Summary
Experienced Customer Success Manager bringing 10+ years of quality performance in sales and account management roles. Skilled in finding creative solutions to deliver exceptional service, reduce churn and increase revenue. Accustomed to collaborating across multiple departments of an organization and increasing overall success of a team.
Overview
12
12
years of professional experience
Work History
Enterprise Customer Success Manager
Banzai.io
Seattle, WA
12.2019 - Current
- Perform QBRs, renewal contract discussion and drive expansion opportunities with Banzai's largest clients.
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.
- Serve as the Banzai subject matter expert providing guidance and addressing challenges on work/ project management and collaboration to customers.
- Use usage patterns to gain insights, provide guidance and increase customer satisfaction.
- Develop and implement ABM strategies to increase usage and reduce churn.
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Banzai.
- Maintain a renewal rate of at least 85% of logos and increase ARR by 10% year over year.
Sr. Customer Success Manager
ZoomInfo
Seattle, WA
01.2015 - 06.2019
- Responsible for managing and expanding a renewal book of $3.5MM in annual revenue while traveling throughout the U.S.
- West Coast for sales calls and quarterly reviews.
- Recognized as “Top New Business Performer” in Q4 2017, Q1 2018, and Q2 2018.
- Help customers calculate and monetize business value by driving quarterly reporting, penetration, usage and adoption.
- Utilized various sales tools such as Salesforce, HubSpot, Outreach.io, Loom, Highspot, Tellwise, DiscoverOrg, ZoomInfo, and Slack.
- Consistently surpassed new business quotas and managed/expanded renewal book of $3.5MM in annual revenue.
- Traveled to Oregon, Utah, Colorado, and California for sales calls and quarterly reviews with key clientele.
- Interviewed, trained, and managed SDR and CSM team members, as well as created direct marketing campaigns to increase business reach.
Director of Key Accounts/Area Director/Area Sales Manager
The Regus Group
Bellevue, WA
01.2013 - 01.2015
- Successfully developed and managed a book of business that generated $3.5 million annually.
- Consistently exceeded monthly budgets, partnered with C-level contacts to sell value proposition, and prospected/identified new business with SMB and Enterprise-level accounts.
- Provided weekly, monthly, and annual forecasts.
- Oversaw the financial performance of 11 business centers in Bellevue, WA area while maximizing profit, managing costs, and ensuring exceptional customer care throughout the market.
- Established objectives and targets with 42 direct reports, as well as ensured goals and performance expectations were clearly communicated.
- Partnered with the marketing team to develop and execute the marketing plan to drive brand awareness and enquiries.
- Exceeded monthly revenue quota of $75K each month in role.
- Made the Presidents Club in 2013 & 2014Bravo! Marketing.
Enterprise Account Director - (Microsoft, Expedia)
Bravo Marketing
Seattle, WA
01.2008 - 01.2013
- Fostered and expanded business with, , F5 and Amazon.
- Built and managed an annual book of business exceeding $3MM.
- Collaborated with VP and Director level clients to create and launch promotional campaigns.
- Built and managed a team of 5 client service/production reps.
Education
B.A - Communications
University of Washington
Skills
Customer RetentionProblem-solving skillsProject managementRelationship building
Customer Relations
Inter-department collaboration
Consultative sales techniques
Revenue growth
Timeline
Enterprise Customer Success Manager
Banzai.io
12.2019 - Current
Sr. Customer Success Manager
ZoomInfo
01.2015 - 06.2019
Director of Key Accounts/Area Director/Area Sales Manager
The Regus Group
01.2013 - 01.2015
Enterprise Account Director - (Microsoft, Expedia)
Bravo Marketing
01.2008 - 01.2013
B.A - Communications
University of Washington