Bill Staufenberg
Orlando
Summary
With a proven track record at The Wendy's Company, I excel in operations oversight and strategic planning, driving organizational growth across multiple locations. My leadership fosters teamwork and innovation, achieving significant cost savings and quality improvements. Expert in performance analysis and process enhancement, I am committed to excellence and operational efficiency.
Dedicated QSR professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Director of Operations
The Wendys Company
02.2019 - Current
- Oversaw daily operations across 46 locations ensuring seamless coordination and efficient execution of tasks.
- Monitored sales and budgets and utilized operational resources.
- Oversaw day-to-day activities in managing the business.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developer of talent to provide bench to the system.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Franchise Area Director
The Wendys Company
01.2015 - 02.2019
- Analyzed operational performance of franchisees to Improve operations to enhance the customer experience.
- Analyzed financial performance of franchisees to determine there ability to expand
- Made suggestions to capital improvement projects to reinvest in their business
- Strategized with the Franchisee to meet the time line on their remodel.
- Conducted business reviews quarterly to drive operational performance and increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Monitored regional performance metrics, providing timely feedback and suggested actions to improve results.
- Performed audits to monitor operational performance
Field Training Manager
The Wendys Company
01.2008 - 01.2015
- Evaluated Training Restaurant operational performance , systems usage and training processes. Provided constructive feedback to ensure continuous improvement in skill development.
- Facilitated open lines of communication between Franchisees, DAO and the RSC.
- Fostered a positive, inclusive learning environment that prioritized employee development and professional growth.
- Led the training and development of Image activation across the southeast.
- Led the training and development of Dave's Hot N Juicy across the southeast. Partnered with the RSC on procedures and made recommendations for improvement
District Manager
The Wendys Company
03.1998 - 01.2008
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Was the lead training District for Service excellence. Trained company and Franchisee personnel on how to achieve better service times through the use of systems.
- Was lead DM to take over troubled restaurant to improve operations.
Education
Associate of Arts -
Suffolk County Community College
Selden, NYSkills
- Operations oversight
- Strategic planning
- Business management
- Teamwork and collaboration
- Process improvement
- Quality assurance
- Cost control
- Leadership training
- Workforce planning
- Performance analysis
- Capital spending
- Operations management
Timeline
Director of Operations
The Wendys Company
02.2019 - Current
Franchise Area Director
The Wendys Company
01.2015 - 02.2019
Field Training Manager
The Wendys Company
01.2008 - 01.2015
District Manager
The Wendys Company
03.1998 - 01.2008
Associate of Arts -
Suffolk County Community College