Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Thompson

Traverse City

Summary

Compassionate Certified Nursing Assistant with a proven track record at Medilodge of Leelanau, excelling in patient care and mobility assistance. Demonstrated reliability and effective communication skills, enhancing resident satisfaction and safety. Skilled in monitoring vital signs and maintaining HIPAA compliance, ensuring high-quality personal care and support for diverse patient needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Medilodge of Leelanau
11.2024 - Current
  • Assisted with daily living activities, ensuring comfort and safety for residents.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient areas, promoting a hygienic environment.
  • Supported residents with mobility needs, enhancing their physical independence.
  • Documented patient care activities accurately in electronic health records system.
  • Responded to resident calls and requests promptly, improving satisfaction levels.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Production Manager Insurance

Global Marine Insurance Agency
03.2018 - 10.2024
  • Oversaw daily production operations ensuring compliance with industry regulations and safety standards.
  • Developed and implemented process improvements to enhance operational efficiency and reduce waste.
  • Managed cross-functional teams to coordinate project timelines and deliverables effectively.
  • Trained and mentored staff on best practices in production management and quality control procedures.
  • Led initiatives for continuous improvement, resulting in streamlined workflows and enhanced productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.

Regional Manager, Insurance

Hagerty Insurance
11.2000 - 10.2017
  • Led regional teams to achieve operational excellence through effective performance management and strategic planning.
  • Developed and implemented training programs to enhance team productivity and improve service quality across regions.
  • Analyzed market trends to identify growth opportunities, driving expansion initiatives in targeted areas.
  • Collaborated with cross-functional teams to streamline processes, resulting in increased efficiency and reduced costs.
  • Established key performance indicators (KPIs) to monitor progress and ensure alignment with corporate objectives.
  • Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement within the team.
  • Conducted regular performance reviews, providing constructive feedback that enhanced employee engagement and retention rates.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Supervised staff to optimize brand expansion initiatives and productivity.

Kitchen Supervisor

Grand Traverse Pie
10.2012 - 09.2016
  • Supervised kitchen staff, ensuring adherence to safety and sanitation standards.
  • Developed and implemented training programs for new employees to enhance skills and efficiency.
  • Streamlined food preparation processes, improving service delivery times and reducing waste.
  • Coordinated inventory management, optimizing stock levels and minimizing shortages or overages.

Education

Associates in Personal Insurance - Insurance

Insurance Association
Online
11-2002

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Collecting vital signs
  • Compassionate
  • Mobility assistance
  • Companionship and emotional support
  • Transfer techniques
  • Responding to emergencies
  • Supporting personal needs
  • CNA certification

Certification

  • CNA - Certified Nurse Assistant

Timeline

Certified Nursing Assistant

Medilodge of Leelanau
11.2024 - Current

Production Manager Insurance

Global Marine Insurance Agency
03.2018 - 10.2024

Kitchen Supervisor

Grand Traverse Pie
10.2012 - 09.2016

Regional Manager, Insurance

Hagerty Insurance
11.2000 - 10.2017

Associates in Personal Insurance - Insurance

Insurance Association

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