Bill Thornton
New York,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in Ecommerce industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
E Commerce Customer Service
Stylist Solutions
Atlanta, GA
06.2017 - 01.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05-2014
Skills
- Escalation management
- Complaint resolution
- CRM Software
- Shipping procedures
- Call handling
- Account Management
- Customer Service
- Professional Demeanor
- Product Recommendations
- Order Fulfillment
- Stock management
- MS Office
- Customer Data Confidentiality
- Data Entry
Timeline
E Commerce Customer Service
Stylist Solutions
06.2017 - 01.2024
High School Diploma -
Bartlett High School
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