William Thorpe RN, MSN

Monitored 100% charge accuracy for regional daily revenue of 20 million dollars

Mediated during high pressure, multidisciplinary meetings to ensure project execution

Represented nurses during Chargemaster/Epic pre-build. Advocated for nurse-centered documentation system within a business dominated cohort

Cultivated respect and trust with department managers. Structured a fun charge capture process

Tracked daily revenue with a return to baseline within two weeks of Epic go-live in Emergency Department

Built revenue reports with clinical managers while staffing Epic Engagement Center

Coordinated with Chargemaster/CDM to build procedure codes for new service lines including robotic surgery and rural clinic virtual visits

Retained 90% of nurses over three- year period

Developed new graduate training program that produced competent labor nurses

Provided patient care including umbilical line therapy, ventilator set-up, and prenatal to postpartum mother-baby couplet care

Replaced outdated nurse schedule system with efficient, cost-effective use of self-scheduling system. Full-time equivalent metrics attained

Defended proposed cancellation of patient service-line from insurance underwriter

Facilitated physician committee to update and approve 25 evidence-based policies and procedures

Decreased patient pain level with introduction of new, evidence-based nitrous oxide therapy

Maintained regional cooperative agreement (RCA) and trained in best practice standard of care with USCF transport nurses

Advocated on behalf of staff to administrative and medical committees

Promoted interdepartmental harmony despite difficult relationships with Lab, Surgery, and Ultrasound

Prepared department for survey readiness

Facilitated monthly staff meetings, completed annual reviews

Provided compassionate care to sick kids. Listened to, appreciated and validated parental concerns and insights

Zero medication errors during Pharmacy EHR conversion from paper to electronic

Maintained skill set with ability to report to seven independent specialty units including chemotherapy and neonate resuscitation program certifications

Fostered a supportive, learning environment for interns and residents to grow confident in their practice

Delegated rapid response tasks based on strengths