Bill Tomesch
San Marcos,CA
Summary
Professional Objective: Highly accomplished and results-driven optical professional with 5+ years of multi-unit optical management experience. Seeking a challenging role as a Director of Optical Operations, leveraging a proven track record of driving sales and delivering exceptional customer experiences. Dedicated to fostering operational excellence, cultivating strong client relationships, and developing high-performing teams. Proficient in analyzing business performance and implementing strategic action plans to optimize results. Committed to creating an inspiring and inclusive work environment. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
Work History
Manager, Lab
Total Vision
01.2016 - 01.2023
- Led and managed lab operations across 48 optical locations, optimizing lens utilization and ensuring exceptional patient satisfaction
- Successfully integrated new practices into existing lab vendors and processes, driving seamless conversion and alignment
- Built and executed a supply chain strategy in partnership with the Purchasing Manager, resulting in improved efficiency and performance metrics
- Fostered a culture of accountability, engagement, and customer satisfaction, while delivering continuous process improvements and cross-functional business projects.
Production Supervisor
VSP San Diego
01.2011 - 01.2016
- Planned, organized, and monitored workflow in the department, ensuring department standards were achieved and maintained
- Supervised, trained, and evaluated staff, fostering a high-performing team while providing ongoing development
- Coordinated with other units/departments to resolve production issues and facilitate special requests
- Managed equipment maintenance program, overseeing repairs and implementing preventive maintenance schedules to optimize operational efficiency.
Store Manager
America's Best
01.2007 - 01.2011
- Achieved and maintained the highest level of customer service, ensuring customer satisfaction and loyalty
- Monitored and achieved profit, sales, and performance goals, reviewing the P&L, and analyzing sales results against budgeted targets
- Supervised and trained store associates, motivating them to exceed performance standards and deliver exceptional customer service
- Implemented store promotions, advertising, and visual merchandising strategies, while maintaining professional relations with doctors, associates, and customers.
Lab Manager
Lenscrafters
01.1999 - 01.2007
- Provided exceptional customer service by ensuring the utilization of Lenscrafters' Quality Manufacturing Process in the production of eyewear
- Developed and trained lab associates in areas such as quality manufacturing, final inspection, asset protection, and safety compliance
- Managed special orders, monitored training saturation reports, and delivered constructive feedback to lab associates for performance improvement
- Maintained a safe working environment, implemented lab safety programs, and ensured adherence to quality standards and regulatory requirements.
Education
Bachelor’s degree - Business Administration
Old Dominion University
Associate’s degree - Opticianry
J Sargeant Reynolds Community College
Skills
- Leadership and Management
- Operational Excellence
- Communication and Relationship Building
- Financial Management
- Customer Service Focus
- Safety and Compliance
- Technical Expertise
Timeline
Manager, Lab
Total Vision
01.2016 - 01.2023
Production Supervisor
VSP San Diego
01.2011 - 01.2016
Store Manager
America's Best
01.2007 - 01.2011
Lab Manager
Lenscrafters
01.1999 - 01.2007
Bachelor’s degree - Business Administration
Old Dominion University
Associate’s degree - Opticianry
J Sargeant Reynolds Community College
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