Bill Van Brocklin
Reno,NV
Summary
I have a unique ability to ascertain people's wants and needs, help them distinguish between the two or at the very least prioritize them, and ultimately help their situation in life. Whether this means selling them the right car for their business or person, delivering their family food and drinks with a smile, or providing day-to-day elderly care to a loved one—I do the job with respect and enthusiasm.
Overview
9
9
years of professional experience
Work History
Elderly Caretaker
Self-employed
Lincoln, CA
02.2024 - 09.2025
- I provided full-time care for my elderly aunt with dementia, handling all aspects of her daily life.
- Drove her to appointments, bought groceries, and cooked meals.
- Successfully applied for an insurance claim for assisted living over a number of months, including filling out forms, correspondence, phone calls, etc.
- Provided emotional support with positive affirmations, helped her stay organized, and we took walks together.
- Assisted in many tasks necessary for selling her house and transitioning her into the assisted living community.
Restaurant Server
Pike Brewing
Seattle, WA
03.2023 - 10.2023
- Provided friendly service and accurate food orders to guests of this historic, tourist location.
- Worked with team members to help fill other orders, accommodate large parties, split bills, and process payments using POS systems TOAST and SQUARE.
- Constantly looked for ways to help colleagues by cleaning tables, wiping down booths and offering a lending hand.
- Paid particular attention to people with specific order requests and food allergies; also made recommendations of sites, parks, events in Seattle to enjoy.
Commercial Sales Manager
Kirkland Nissan
Kirkland, WA
01.2017 - 08.2018
- Managed the fleet vehicle dept which included Nissan NV vans and Nissan trucks.
- Worked with local business owners who purchased vehicles with special tier pricing and exclusive interest rates as an incentive for running a business, buying multiple vehicles, etc.
- Engaged with customers using a sit-down consultation to build rapport, assess their needs, and determine the best vehicle.
- Performed vehicle walkarounds and went on test drives.
Education
Some College (No Degree) - Business psychology, sociology
University of Washington
Seattle, WASkills
- Problem solver for both businesses and individuals; the bigger the problem means there is more progress (and often money) to be made or saved
- Skilled in conflict resolution as a result of years of being in the restaurant industry and also being a full-time caretaker The former requires interpersonal communication skills between employees and guests and the latter requires mediating between my Aunt, our family, the doctors, real estate agents, etc
- Negotiated and closed hundreds of automotive sales over the years for Kirkland Nissan, University Volkswagen (Seattle, WA) and Klein Honda (Everett, WA) Intimately understand the sales process and its checkpoints
- Fast typist at 70 WPM, articulate speaker, and excellent at building rapport, showcasing value, and negotiating
- Relentless communicator with banks and credit unions to understand the rate programs, tiers, best loans for customers while simultaneously keeping back-end margins healthy for the dealership
Languages
Spanish
Limited
Timeline
Elderly Caretaker
Self-employed
02.2024 - 09.2025
Restaurant Server
Pike Brewing
03.2023 - 10.2023
Commercial Sales Manager
Kirkland Nissan
01.2017 - 08.2018
Some College (No Degree) - Business psychology, sociology
University of Washington