Dynamic business leader with a proven track record at Bill's Pizza & Smokehouse, excelling in relationship management and operational efficiency. Achieved financial growth through strategic planning and effective budget oversight, while enhancing customer satisfaction and fostering a high-performing team. Skilled in business development and inventory control, driving success in competitive markets.
Overview
31
31
years of professional experience
Work History
Owner/Manager
Bill's Pizza & Smokehouse
05.1997 - 09.2022
Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Expanded business into new markets, catering and deliver.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Cross-trained existing employees to maximize team agility and performance.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Managed senior-level personnel working in marketing and sales capacities.
Manager of Operations
Pizza Hut
06.1991 - 04.1997
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.