Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Bill Versluis

Bill Versluis

Independence,IA

Summary

Dynamic business leader with a proven track record at Bill's Pizza & Smokehouse, excelling in relationship management and operational efficiency. Achieved financial growth through strategic planning and effective budget oversight, while enhancing customer satisfaction and fostering a high-performing team. Skilled in business development and inventory control, driving success in competitive markets.

Overview

31
31
years of professional experience

Work History

Owner/Manager

Bill's Pizza & Smokehouse
05.1997 - 09.2022
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded business into new markets, catering and deliver.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed senior-level personnel working in marketing and sales capacities.

Manager of Operations

Pizza Hut
06.1991 - 04.1997
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

Education

Electrical, Electronics And Communications Engineering

Hawkeye Community College
Waterloo, IA

High School Diploma -

Jesup Community School
Jesup, IA
05-1986

Skills

  • Relationship management
  • Effective relationship management
  • Effective verbal communication
  • Operational efficiency management
  • Long-term planning
  • Project estimating
  • Budget oversight
  • Business development
  • Business management
  • Strategic business marketing
  • Financial performance analysis
  • Inventory control
  • Small business management

Timeline

Owner/Manager

Bill's Pizza & Smokehouse
05.1997 - 09.2022

Manager of Operations

Pizza Hut
06.1991 - 04.1997

Electrical, Electronics And Communications Engineering

Hawkeye Community College

High School Diploma -

Jesup Community School