BILL WHEELER
Richmond,VT
Summary
I have successfully built a 20+ year career in managing and executing all aspects, levels and styles of food and beverage service. Customer service and brand standards are my top priorities. I bring a high level of calm under unexpected circumstances and I deliver an unprecedented experience of customer satisfaction through confidence and clear communication.
Overview
25
25
years of professional experience
Work History
Service Lead/Banquet Captain
Doubletree By Hilton
South Burlington, VT
09.2019 - Current
- Provide customer service duties including greeting clients, answering questions and resolving conflicts/complaints.
- Train new team members on our service standards and operations to build a high performing team.
- Monitor employee performance and provide guidance when needed.
- Oversee day-to-day operations to ensure that all tasks are completed according to schedule.
- Conduct opening and closing duties to maximize efficiency in operations.
- Resolve escalated issues and complex customer requests to satisfy guest needs.
- Conduct inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
- Ensure compliance with health and safety regulations by conducting regular inspections of the premises.
Events Manager
Hotel Vermont
Burlington, VT
03.2014 - 08.2019
- Developed and executed detailed event plans, including timelines, staffing requirements, and logistics.
- Managed event staff onsite during each event to ensure smooth operations.
- Provided leadership while managing multiple projects simultaneously to meet objectives and ensure event success.
- Oversaw setup, breakdown, and storage of all equipment used for events.
- Trained and coached employees to maintain excellence in service standards and procedures.
- Maintained adherence to client/event requirements, by prioritizing, delegating and managing all production phases for top level execution.
- Hired and trained talented staff, for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Coordinated and allocated equipment, supplies and staff for events.
- Worked with professional and trade associations to create memorable and successful events.
- Maintained safe and efficient food delivery at banquets, conferences and social events.
- Applied industry knowledge and personal expertise to customize all events to specific standards.
- Coordinated with sales team, Executive Chef and kitchen staff, and hotel management for each event.
Education
Bachelor of Arts - Art, Business Administration
University of Vermont
Burlington, VT06-2001
Skills
Customer Service Excellence
- Coaching and Mentoring
- Strong Work Ethic
- Attention to Detail
- Decision-Making
- Creative Thinking
- Sorting and Organizing
- Microsoft Office
Timeline
Service Lead/Banquet Captain
Doubletree By Hilton
09.2019 - Current
Events Manager
Hotel Vermont
03.2014 - 08.2019
Bachelor of Arts - Art, Business Administration
University of Vermont
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