Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Bill Williams

San Diego,CA

Summary

Dynamic General Manager with proven success at FLEX Automotive INC, driving operational excellence and enhancing financial performance. Expert in budgeting and team leadership, I developed strategies that increased annual sales while fostering strong vendor relationships. Recognized for exceptional interpersonal communication and a commitment to process improvement, I consistently exceed organizational goals.

Overview

25
25
years of professional experience

Work History

General Manager

FLEX Automotive INC
San Diego, CA
08.2022 - 03.2025
  • I Was personally Hired by FLEX Automotive (A 50+ yr old japanese Company) to build the FIRST US dealership here in San Diego, FROM SCRATCH. From start to finish i put together a FLEX USA. Exactly like a Start up would get done.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Administered employee discipline through verbal and written warnings.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Regional Operations / GM Manager

Shift
San Diego, CA
12.2021 - 12.2022
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Created schedules and monitored payroll to remain within budget.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Advised leadership on best practices related to operations management including process re-engineering initiatives.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Supervised employees through planning, assignments, and direction.
  • Prepared monthly financial reports summarizing business operations for senior management review.
  • Designed sales and service strategies to improve revenue and retention.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Identified opportunities to reduce costs while maintaining quality standards across departments.
  • Coordinated logistics associated with trade shows or conferences attended by representatives from the company.
  • Monitored employee performance, providing feedback on progress towards desired outcomes.
  • Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
  • Implemented new technologies that improved the speed at which tasks could be completed by personnel.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

GM

Refinally (A Lending Tree Company) Co was sold
San Diego, CA
12.2020 - 12.2021
  • Developed and maintained financial strategies, policies, procedures and systems.
  • Directed the preparation of consolidated financial statements according to Generally Accepted Accounting Principles.
  • Developed systems to protect company assets and report accurate financial results.
  • Developed corporate risk management programs by establishing strict documentation and financial guidelines and spearheading risk management committee.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Negotiated terms with banks and other financial institutions to secure financing and optimize terms.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Monitored cash flow to ensure sufficient liquidity.
  • Evaluated existing processes within the finance department and identified areas for improvement.

Used Car Sales Manager/ GM

Penske Ford/Kia
Chula Vista, CA
07.2017 - 01.2020
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Directed and coordinated products, services and sales activities.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Negotiated trade-ins and purchase prices with customers.
  • Developed relationships with local banks and financial institutions to provide financing options for customers.
  • Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Developed and expanded wholesale database to maximize proceeds and meet business plans.
  • Monitored inventory levels and placed orders for additional stock as needed.
  • Analyzed sales trends in order to identify areas needing improvement or additional focus.
  • Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
  • Reviewed and controlled used vehicle inventory to maintain accurate supply.
  • Coordinated with other departments within the dealership such as finance and service teams in order to ensure smooth transaction processes for customers.
  • Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
  • Researched current market values of used cars in order to set competitive pricing structure.
  • Partnered with employees to develop relationships with customers and enhance sales processes.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
  • Supported sales team members to drive growth and development.

Sales Mgr, Used Car Mgr, Finance Mgr

Sunroad Automotive
San Diego, CA
01.2000 - 06.2017
  • Oversaw regional and local sales managers and staff.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Manage customer complaint escalations and fostered resolution.
  • Effectively oversaw dealership operations in sales department by running successful promotions and developing new customer relationships.

Education

Associate of Arts - Business

California State University, Long Beach
Long Beach, CA
08-1988

Associate of Applied Science - Business

Santa Rosa Junior College
Santa Rosa, CA
06-1986

Skills

  • Financial management
  • Sales strategy
  • Team leadership
  • Budgeting
  • Global solutions
  • Data analysis
  • Process improvement
  • Distribution management
  • Operations management
  • Cost analysis and savings
  • Vendor relationships
  • Sales planning and implementation
  • Exceptional interpersonal communication
  • Policy/program development

Affiliations

  • Former studio musician
  • Surfing
  • Cooking
  • The Arts
  • Travel
  • Growing my own food

References

References available upon request.

Timeline

General Manager

FLEX Automotive INC
08.2022 - 03.2025

Regional Operations / GM Manager

Shift
12.2021 - 12.2022

GM

Refinally (A Lending Tree Company) Co was sold
12.2020 - 12.2021

Used Car Sales Manager/ GM

Penske Ford/Kia
07.2017 - 01.2020

Sales Mgr, Used Car Mgr, Finance Mgr

Sunroad Automotive
01.2000 - 06.2017

Associate of Arts - Business

California State University, Long Beach

Associate of Applied Science - Business

Santa Rosa Junior College

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Bill Williams