Bill Wilson
Gainesville ,FL
Summary
Dynamic retail leader with extensive experience at Lowe's, excelling in team building and customer service. Proven track record in boosting sales through strategic marketing and enhancing employee engagement. Skilled in inventory management and problem-solving, fostering a high-performing environment that drives results and elevates customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager Pro
Lowe's
09.2023 - 02.2024
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Boosted sales performance with targeted marketing strategies and promotions.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
Specialty Assistant Store Manager
Lowes Home Improvment
02.2018 - 03.2021
- Compiled [Type] and [Type] reports to help senior leaders effectively plan business direction and operational strategies.
- Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Merchandising Assistant Store Manager
Lowe's
09.2017 - 02.2018
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
Department Manager Install Sales
Lowes Home Improvement Warehouse
02.2015 - 09.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
Specialty Assistant Store Manager
Lowe's
03.2021 - 09.2023
- Maintained accurate financial records for the store location by reconciling daily transactions accurately.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
Department Manager Flooring
Lowes Home Improvement Stores
01.2012 - 02.2015
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
High School Diploma -
Miami Northwestern
Miami, FLHigh School Diploma -
Miami Dade College
Miami, FLSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Team building and leadership
- Staff supervision
- POS systems
- Employee scheduling
- Upselling and cross selling
- Pricing and markdowns
- Goals and performance
- Mentoring and coaching
Timeline
Assistant Store Manager Pro
Lowe's
09.2023 - 02.2024
Specialty Assistant Store Manager
Lowe's
03.2021 - 09.2023
Specialty Assistant Store Manager
Lowes Home Improvment
02.2018 - 03.2021
Merchandising Assistant Store Manager
Lowe's
09.2017 - 02.2018
Department Manager Install Sales
Lowes Home Improvement Warehouse
02.2015 - 09.2017
Department Manager Flooring
Lowes Home Improvement Stores
01.2012 - 02.2015
High School Diploma -
Miami Northwestern
High School Diploma -
Miami Dade College
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