Summary
Overview
Work History
Education
Skills
Timeline
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Bill Zapata

Abilene,TX

Summary

Proactive Office and Branch Manager with over 35 years of experience in sales, management, and customer service within the mobile home parts industry. Expertise in branch operations, inventory management, financial reconciliation, and staff supervision. Strong customer relations and problem-solving skills, driving client satisfaction and business growth. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

41
41
years of professional experience

Work History

Office Manager

Vision2c
05.2023 - 05.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Scheduled appointments and filed insurance claims.

Substitute Teacher

E.S.S.
03.2023 - 05.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.

Branch Operations Manager

Blevins Inc
06.2016 - 05.2022
  • For 30 plus years i helped run and manage a wholesale mobile home parts supply store. I dealt with customer service and order pulling and made route sales calls . as well as pulled the orders. That also included receiving and loading orders on the truck. Collection's was also a part of my responsibility.
  • developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Maintained friendly and professional customer interactions.
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Complied with regulatory guidelines and requirements.
  • Developed strategic plans for day-to-day financial operations.
  • Oversaw daily activities at the branch.
  • Made route sales calls
  • Entered route call orders
  • Pulled route call orders
  • Loaded route orders
  • Loaded trucks
  • Certified to drive a forklift
  • worked with corporate to make correct product was in stock.
  • kept up with certain products in inventory to make sure there was always adequate inventory
  • Have about 35-37 years of sales, management and customer service experience. in the mobile home parts industry. Blevins is a wholesale mobile home parts distributor specializing in the air conditioning side of the industry.
  • Collections was a part of my responsibility.
  • Being the operations manager, customer service was a big part of my responsibility.
  • Scheduled delivery routes and made sure they stayed 0n schedule. if needed we improvised to stay on schedule the best we could
  • Checked in and received and entered inventory
  • capable of loading and unloading trucks

Branch Manager

Lane McDuff Sales
04.2007 - 05.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Complied with regulatory guidelines and requirements.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Made route calls for sales orders, entered route orders, pulled and loaded route orders.
  • Basically dealt with any and all customer service related issues4
  • Lane McDuff Sales was a wholesale parts store specializing in the Mobile Home industry. Doors, windows, plumbing and set up material.
  • Basically did the same thing for Blevins. Blevins bought out Lane McDuff sales. I and 2 other employees were retained.

Branch Manager

Lane McDuff Sales
08.2004 - 05.2006
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

Assistant Manager

McDonald's Restaurant
02.2004 - 08.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Enhanced team productivity by streamlining operational processes.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assistant Manager

Lane McDuff Sales
05.1983 - 01.2002
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

Abilene Cooper High School
Abilene, TX
05.1980

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Bookkeeping
  • Document Management
  • Clerical Support
  • Credit and collections
  • Relationship Building
  • Scheduling
  • Inventory Control
  • Operations Management
  • Supply Management
  • Training and coaching
  • Documentation and control
  • Workflow Optimization
  • Expense Reporting
  • Team Supervision
  • Facility Management
  • Team Bonding
  • Workflow Planning
  • Workforce Management
  • DBMS
  • Computer Skills
  • Scheduling and Coordinating
  • Decision-Making
  • Customer Relationship Management
  • Good Judgment
  • Professional and Courteous
  • Schedule Management
  • Work Planning and Prioritization
  • Task Delegation
  • Negotiation and Conflict Resolution
  • Goal Setting
  • Employee Coaching and Mentoring

Timeline

Office Manager

Vision2c
05.2023 - 05.2024

Substitute Teacher

E.S.S.
03.2023 - 05.2023

Branch Operations Manager

Blevins Inc
06.2016 - 05.2022

Branch Manager

Lane McDuff Sales
04.2007 - 05.2016

Branch Manager

Lane McDuff Sales
08.2004 - 05.2006

Assistant Manager

McDonald's Restaurant
02.2004 - 08.2005

Assistant Manager

Lane McDuff Sales
05.1983 - 01.2002

High School Diploma -

Abilene Cooper High School

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Bill Zapata