Billal Elaila
Paramus,NJ
Summary
Dynamic technician with a proven track record at Optical Academy, excelling in customer service and workload management. As an Electrical Engineer at New Era, I led successful projects, demonstrating strong attention to detail and effective multitasking. Committed to achieving goals both independently and collaboratively, I thrive under pressure while utilizing power tools and equipment.
Overview
7
7
years of professional experience
Work History
Electrical Engineer
New Era
Clifton, NJ
06.2023 - Current
- In charge of overseeing all electrical projects with a group under my wing.
- Mechanically working towards a bigger goal , alone and/or with a team .
Technician
Optical Academy
Clifton, NJ
01.2020 - 12.2023
- Supervised front counter operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed schedules to maintain adequate staffing during peak hours, enhancing workflow.
Front Counter Manager
Wyckoff Pizza
Wyckoff, NJ
06.2018 - 01.2020
- Managed front counter operations, ensuring efficient customer service and order accuracy.
- Trained and mentored new staff on POS systems and customer engagement techniques.
- Streamlined order processing procedures to enhance service speed and customer satisfaction.
- Resolved customer inquiries and complaints, promoting positive dining experiences.
Education
High School Diploma -
Hawthorne High School
Hawthorne, NJ06.2016
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Workload management
Languages
Arabic
Native or Bilingual
Timeline
Electrical Engineer
New Era
06.2023 - Current
Technician
Optical Academy
01.2020 - 12.2023
Front Counter Manager
Wyckoff Pizza
06.2018 - 01.2020
High School Diploma -
Hawthorne High School