Billcen Nieto
San Rafael,CA
Summary
Proven leader with extensive experience in e-commerce and customer service, honed at My Italian Decor. Excelled in utilizing Amazon Analytics and improving guest relations, significantly enhancing operational efficiency and customer satisfaction. Skilled in both regulatory compliance and innovative sales techniques, I bring a track record of strategic problem-solving and quality control to every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing/ Packing and Shipping Assistant
My Italian Decor
Novato, CA
09.2023 - Current
- Utilized software tools for generating labels, tracking shipments, and managing inventory efficiently.
- Updated spreadsheets with statistical, financial, and non-financial information.
- Developed a comprehensive understanding of Amazon's guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
- Managed customer inquiries regarding shipment statuses, providing detailed updates when requested.
- Completed basic mathematical calculations to check the weights and dimensions of shipments.
- Played a key role in inventory management, conducting periodic audits to ensure accurate records of products in the warehouse.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Lead Server
Mulberry Street Pizza
San Rafael, CA
08.2018 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment, and commitment to service.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Taught staff how to deliver outstanding service to every customer, without sacrificing profit objectives.
- The ability to handle many different situations optimizes the guest experience, provides top-notch customer service, builds relationships, loyalty, and a strong work ethic.
- Achieved certain levels of knowledge and certifications required to be in compliance with the job.
- Submitted accurate end-of-shift reports to provide management with accurate information about the performance of the restaurant and staff.
- Kept the register accurate through correct billing, payment processing, and cash management practices.
Education
Bachelor of Arts - Sociology, Minor in Marketing
San Francisco State University
San Francisco, CA06-2022
Skills
- Point of Sale Systems
- Guest Relations Management
- Leadership Experience
- Quality Control
- Computer Proficiency: MS Word, Excel, and Canva
- Regulatory Compliance
- Sales Techniques
- Supply management
- Amazon Analytics
- E-commerce packaging
- Customer service
Certification
- Food Handler Certification
Languages
Spanish
Professional
Timeline
Marketing/ Packing and Shipping Assistant
My Italian Decor
09.2023 - Current
Lead Server
Mulberry Street Pizza
08.2018 - Current
Bachelor of Arts - Sociology, Minor in Marketing
San Francisco State University
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