Billeigh Lewis
Houston,TX
Summary
Seasoned professional with 17 years of customer interaction and data management experience, seeking a Customer Support Representative role. Skilled in data entry, maintaining confidentiality, and adept at remote work with proficiency in digital systems. Demonstrated success in program coordination and front desk management, ensuring high standards of customer service.
Overview
18
18
years of professional experience
Work History
Onboarding Specialist
Sagility
02.2024 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Program Coordinator
Natchez Senior Center
6 2021 - 12.2023
- Coordinate and implement a diverse range of programs and activities tailored to the interests and needs of senior community members at Natchez Senior Center, ensuring participant engagement and satisfaction while adhering to budget constraints and organizational policies.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Put together employee files and collected required digital or physical information to meet requirements.
Clerk/Deliverer
B&J Flowers
06.2009 - 12.2023
- Efficiently process customer transactions, maintain inventory accuracy, and deliver floral arrangements to clients, ensuring timely service and exceptional customer experiences at B&J Flowers.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Dispatcher
Natchez Transit System
04.2018 - 06.2021
- Coordinated and managed the scheduling of transit vehicles and drivers, ensuring efficient route planning and timely service across the Natchez Transit System network.
Assistant Coach
Sports Addition
06.2015 - 11.2017
- Assisted in developing and implementing strategic training programs for athletes, contributing to the team's enhanced performance and competitive success at Sports Addition.
Private Sitting
Private Sitting
12.2014 - 06.2015
- Provided personalized and attentive care for clients in a private sitting capacity, ensuring comfort, safety, and adherence to individual care plans.
Forklift Driver/Loader
Vidalia Apparel
02.2010 - 12.2014
- Safely operated forklift equipment to transport materials and merchandise, ensuring timely and accurate loading of outbound shipments while maintaining compliance with company policies and safety regulations at Vidalia Apparel.
Front Desk Clerk
Eola Hotel
02.2009 - 05.2009
- Managed the reception area at Eola Hotel, efficiently handling guest check-ins and check-outs, resolving customer issues, and maintaining a high standard of customer service to ensure guest satisfaction.
Cashier
Target
09.2008 - 01.2009
- Efficiently processed customer transactions, maintained accurate cash handling, and provided exceptional service, while upholding Target's commitment to a friendly and welcoming shopping experience.
Correctional Officer
Wilkinson County Correctional Facility
07.2007 - 09.2008
- Maintained a secure and orderly environment within Wilkinson County Correctional Facility by enforcing institutional policies, monitoring inmate activities, and facilitating rehabilitation programs to promote safety and reduce recidivism.
Admission Clerk
Natchez Community Hospital
08.2006 - 06.2007
- Efficiently managed patient intake processes at Natchez Community Hospital, accurately recording personal information, verifying insurance coverage, and coordinating with medical staff to ensure a smooth admission experience.
Education
Natchez High School
Certified Nursing Assistant - undefined
Copiah Lincoln Community College
undefined
Jackson State University
Skills
55 WPM
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Attention To Detail
Independent Work
Collaboration
Organizational Skills
Time Management
Documentation and Recordkeeping
Time management abilities
Performance Tracking
Software Knowledge
Timeline
Onboarding Specialist
Sagility
02.2024 - Current
Dispatcher
Natchez Transit System
04.2018 - 06.2021
Assistant Coach
Sports Addition
06.2015 - 11.2017
Private Sitting
Private Sitting
12.2014 - 06.2015
Forklift Driver/Loader
Vidalia Apparel
02.2010 - 12.2014
Clerk/Deliverer
B&J Flowers
06.2009 - 12.2023
Front Desk Clerk
Eola Hotel
02.2009 - 05.2009
Cashier
Target
09.2008 - 01.2009
Correctional Officer
Wilkinson County Correctional Facility
07.2007 - 09.2008
Admission Clerk
Natchez Community Hospital
08.2006 - 06.2007
Program Coordinator
Natchez Senior Center
6 2021 - 12.2023
Natchez High School
Certified Nursing Assistant - undefined
Copiah Lincoln Community College
undefined
Jackson State University
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