William Fletcher
Corpus Christi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
38
38
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Hotside technical support
Parts Town
Addison
08.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
Hotside service manager /Service Technician
Allen's Tri-state Mechanical
Amarillo
06.1988 - 01.2023
- Managed daily operations of service teams and project schedules.
- Coordinated maintenance and repair services for residential and commercial clients.
- Trained technicians on best practices and safety protocols in the field.
- Oversaw inventory management and procurement of necessary tools and supplies.
- Resolved customer inquiries and complaints promptly to maintain service standards.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Coordinated with the warranty department to process claims and provide customer support.
- Facilitated communication between the service department and other company divisions.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
General Education Diploma
Frank Philips College , TXSome College (No Degree) - General Studies
Frank Philips College
Borger, TXTechnica
Difrent Equipment Manufacturers
Skills
- Technical troubleshooting
- Software utilization
- Data analysis
- Equipment maintenance
- Customer relationship management
- Project coordination
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Employee training
- Performance monitoring
- Safety compliance
- Attention to detail
- Organization
- Microsoft Word
- Public speaking
- Troubleshooting
- Organizational skills
- Collaboration
- Flexible and adaptable
- Supervision and leadership
- MS office
- Good Telephone Etiquette
- Basic math
- Dependable and responsible
- Organization and time management
- Multitasking
- Social perceptiveness
Certification
several manufacturers certifications on wide range of commercial cooking equipment, beverage equipment,and refrigeration equipment
Timeline
Hotside technical support
Parts Town
08.2025 - Current
Hotside service manager /Service Technician
Allen's Tri-state Mechanical
06.1988 - 01.2023
General Education Diploma
Some College (No Degree) - General Studies
Frank Philips College
Technica
Difrent Equipment Manufacturers