Billi Faison
Suitland,Maryland
Summary
Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Director
Kreayola Kids Center
Temple Hills, MD
08.2019 - 02.2024
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
- Observed behavioral issues to alert parents or guardians.
- Balanced schedules to promote optimal rest, play and educational periods.
- Recorded child behavior, food, and medication information for supervisors.
- Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center.
- Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Managed daily operations of daycare facility, including staff supervision and budgeting.
- Provided emergency first aid when needed during incidents involving any of the children under care.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
- Scheduled routine maintenance on equipment used throughout the daycare center.
- Technical Support for facility technology devices. (Company Landlines, Printers, HVAC System, iPads, iPhones)
- Interviewed potential employees and conducted background checks prior to hiring.
- Transported employees to complete required documents that are presently due and/or past due documents. (ex: Urgent Care, CVS, Background Check Facility)
- Transportation Maintenance
- Monitored staffing levels to ensure adequate coverage for all shifts at the facility.
- Assisted in recruiting new families by organizing open house events or tours of the facility.
- Developed, enhanced and implemented policies and procedures to ensure safety and quality of care for children.
- Developed enhancements and revisions to company documents and templates.
- Constructed PowerPoint Presentations for program meetings (ex: Back 2 School Night, Orientations, etc.)
- Managed company's primary communications system. (Procare Desktop, Procare Engage, 1Place Compliance System)
- Managed employee and client portal activations and access.
- Transported and Scanned all required employment documentation for submission to remain in compliance with state laws and MSDE Regulations.
- Handled Licensing ( Maryland State Department of Education) unexpected visits.
- Analyzed video recordings as needed for resolutions to investigations.
- Answered phone calls.
- Assisted with instructions for third-party contractors.
- Collect payments (Batch ACH)
- Coordinated special programs such as holiday parties or summer camps for enrolled students.
- Coordinated Summer Camp, Spring Break Activity Itinerary.
- Contribution to annual apparel designs for employees and children.
- Scheduled field trips and employee outing incentives.
- Provided personal talents and hobbies to implement into program's extra- curricular activities.
- Transported children and employees to and from designated venues.
- Resolved conflicts between staff members by providing constructive feedback and corrective coaching strategies.
- Resolved Parent and Staff Inquiries and Concerns
- Provided guidance and support to teachers in order to improve teaching methods and skillset.
- Established relationships with parents through regular communication about their children's progress at the daycare center.
- Ordered and managed inventory of food and supplies necessary for daily operations of the daycare center from approved vendors.
- Implemented a rewards system for positive behavior among children while enforcing disciplinary action when needed.
- Collaborated with other educators in order to develop innovative curriculum that meets the needs of all children attending the daycare center.
- Developed marketing campaigns aimed at increasing enrollment numbers within the facility.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Created and updated records to document employee and participant information.
- Oversaw daily activities and programs to educate and socialize participants.
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Managed childcare's social media accounts to promote positive image to area families.
- Trained, managed and motivated employees to promote professional skill development.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Brainstormed collectively with administrators of new activities to implement into the program.
- Substituted demanding positions for last minute call-outs.
- Decision- making with employment statuses.
- Assistance with Payroll & Pay Rate decisions.
- Organized and detailed accuracy of required documents pertaining to employees, the facility and client accounts.
- Managed Attendance Accuracy for Children and Employees
- Provided additional resources and alternatives for families and employees that are need.
- Reconstructed and implemented the necessary documentation necessary for upcoming inspections.
- Conducted Annual Inspections for the School Year Program and Summer Camp Program.
- Record keeping the maintenance of all employee certifications.
- Credentialing Program Submissions and Updates for qualified employees.
- Contribution to elevation of the company withing the Excel Program.
- Contribution to meetings concerning company expansion.
- Notarized Required Documents
- Contributions with program enhancements
- Conducted meetings and orientations for employees and parents.
- Created visuals for social media content
- Finalized Monthly Newsletter Content.
- Directed and produced Annual Promotion Ceremonies and Recitals.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Established standards of excellence for customer service delivery throughout the organization.
- Developed protocols for handling confidential information within the organization.
- Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Met with stakeholders to address issues and implement solutions.
- Handled incoming and outgoing mail, email and faxes.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Produced and distributed memos, newsletters and other forms of communication.
- Negotiated contracts with vendors for services rendered or products purchased.
- Conducted training sessions on new processes or products for internal staff members.
- Drafted billing and donation letters, reconciled accounts and directed and logged transactions.
- Represented the company at industry conferences as a subject matter expert.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Lead Teacher
Kreayola Kids Center
Temple Hills, MD
10.2017 - 08.2019
- Supervised children during meal times, playtime, and other activities.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Developed lesson plans and activities to engage children in learning.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Provided guidance on social development issues such as sharing, following directions.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Encouraged creativity through art projects and extra curricular activities.
- Implemented hands-on, play-based strategies for experiential learning.
- Participated in staff meetings and professional development workshops.
- Developed and enforced positive strategies to encourage good behavior.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Maintained supplies inventory for the classroom including art materials and books.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Administered medication according to doctor's orders when needed.
- Planned field trips to local parks and museums to enhance classroom curriculum.
- Organized parent-teacher conferences to discuss student progress.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Supervised children during emergency practice drills.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Balanced schedules to promote optimal rest, play and educational periods.
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Sanitized toys and tables to maintain clean, safe environment.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Provided nurturing and appropriate environment for children ranging in age from 4 to 14.
Dance Instructor
Cast of Allstars Dance Company
Washington, , DC
01.2017 - 08.2018
- Created a safe environment where students can learn without fear of criticism or judgment.
- Demonstrated proper technique while teaching new movements or steps.
- Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
- Motivated students by providing positive reinforcement when appropriate.
- Provided individual feedback on student performance to help them improve their skills.
- Monitored student progress over time to ensure they are meeting their goals.
- Created choreography routines for soloists and groups based on specific themes or stories.
- Assessed student strengths and weaknesses to determine areas needing improvement.
- Assessed dancer strengths and developed choreography to highlight talent.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
- Selected appropriate music for classes based on genre, speed and skill level required.
- Organized and monitored rehearsals to ensure the quality of performances.
- Kept classrooms tidy and clean for group and one-on-one instruction.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Coached sub-optimal and replacement performers on dance techniques and choreography for numbers.
- Planned choreography for group performances and recitals.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Maintained effective working relationships with staff members, students and parents.
- Sourced and organized instructional videos and other educational resources to maximize learning.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Established and communicated clear objectives for lessons and projects.
- Educated students using customized teaching methods and hands-on curriculum.
- Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
Team Member
Chick-Fil-A
District Heights, MD
08.2014 - 10.2017
- Acknowledge and greet customers, maintain sanitation, health, and safety standards in work areas, verify that prepared food meets requirements for quality and quantity, correctly handle all register transactions, receive and unload deliveries, and maintain excellent customer service standards.
Teacher's Assistant
Kreayola Kids Center
Capitol Heights, MD
06.2010 - 02.2014
- Organize activities to develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- Observed for signs of emotional or developmental problems in children and bring the problems to the attention of administrators and parents.
- Assisted with children keeping good hygiene.
- Keep records of children's interest.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Distributed textbooks, workbooks, papers and pencils to students.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Provided feedback on completed assignments or tests related to specific subject matter.
- Monitored computer labs to ensure proper use of resources according to school guidelines.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Instructed and monitored students in use and care of equipment and materials.
- Explained class procedures, lab policies and important dates.
Education
SPECIAL NEEDS
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland05-2023
Breastfeeding
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland05-2023
CDA- INFANT AND TODDLERS
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland08-2022
45 Clock Hours DIRECTOR'S COURSE
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland10-2021
NOTARY PUBLIC
Maryland Secretary of State Facility
Upper Marlboro, MD02-2021
Medication Administration
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland05-2020
ADA CERTIFICATION
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland09-2017
90 Clock Hours
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland01-2017
Emergency Preparedness
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland01-2017
Basic Health & Safety
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland01-2017
9 HOURS OF COMMUNICATION
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland09-2016
45 CLOCK HOURS
FOCUS ON CHILD Training Facility
Chapel Oaks, Maryland09-2016
Cosmetology
Bennett Career Institute
01.2014
Dr. Henry A. Wise Jr. High School
Skills
- Customer Service
- Multitasking
- Initiative/Problem Solving Abilities
- Strategic Research/Planning Marketing/Sales
- Troubleshooting
- MS Office Suite
- Internet Explorer
- Safari
- Google Chrome
- Strategic Planning
- Data Analysis
- Operations Management
- Creative Direction
- Regulatory Compliance
- Corporate Governance
- Program Coordination
- Contract Negotiation
- Consulting
- Business Planning
- Staff Development
- Staff Coordination
- Workforce Planning
- Google Drive
- Task Delegation
- Meeting Facilitation
- Project Management
- Crisis Management
- Contract Management
- Financial Management
- Staff Management
- Experienced with 15 passenger vehicles
- Filing
- MS Powerpoint
- Negotiation
- Videography
- Photography
References
References available upon request.
Timeline
Assistant Director
Kreayola Kids Center
08.2019 - 02.2024
Lead Teacher
Kreayola Kids Center
10.2017 - 08.2019
Dance Instructor
Cast of Allstars Dance Company
01.2017 - 08.2018
Team Member
Chick-Fil-A
08.2014 - 10.2017
Teacher's Assistant
Kreayola Kids Center
06.2010 - 02.2014
SPECIAL NEEDS
FOCUS ON CHILD Training Facility
Breastfeeding
FOCUS ON CHILD Training Facility
CDA- INFANT AND TODDLERS
FOCUS ON CHILD Training Facility
45 Clock Hours DIRECTOR'S COURSE
FOCUS ON CHILD Training Facility
NOTARY PUBLIC
Maryland Secretary of State Facility
Medication Administration
FOCUS ON CHILD Training Facility
ADA CERTIFICATION
FOCUS ON CHILD Training Facility
90 Clock Hours
FOCUS ON CHILD Training Facility
Emergency Preparedness
FOCUS ON CHILD Training Facility
Basic Health & Safety
FOCUS ON CHILD Training Facility
9 HOURS OF COMMUNICATION
FOCUS ON CHILD Training Facility
45 CLOCK HOURS
FOCUS ON CHILD Training Facility
Cosmetology
Bennett Career Institute
Dr. Henry A. Wise Jr. High School
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