Accomplished Lead Title Specialist at IAA with expertise in title clearance resolution and notary public certification. Demonstrated problem-solving skills and adaptability, effectively assisting and monitoring teams to meet deadlines and resolve issues. Proficient in Microsoft Office Suite, ensuring seamless operations and communication.
• Manage, compose work packets, and assign work to Sale Doc Entry (SDE) and Web teams.
• Support team and supervisor to ensure teams meet deadlines. To include processing title applications, processing WEB, and entering SDE when needed as well as vouchering.
• Monitor and review all rejections (logging, assigning, and reaching out to State/County as necessary).
• Create and close expense vouchers for title applications to ensure reconciliation with AP and state. Monitor PC screen where checks should be voided or printed. Monitor open expenses for title fees.
• Work directly with the State and Counties on aging files that have any issues related to delays in title application processing.
• Process any title applications that require corrected information and work with providers on requests for new brandings/corrections.
• Lead team to ensure safety of other offices and inmates
• Debriefed from previous shift and at the end of shift for pass downs on any issues.
• Monitored inmates
• Ensured officers took scheduled breaks
• In charge of reporting incidents and submitting proper paperwork for Captains review.