BILLI HINES
Rockvale,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Production Operator
MAHLE
06.2023 - 04.2024
- Assembled and produced Intake manifolds and other automotive parts for companies such as Nissan, Toyota, and Ford.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated machining equipment safely with team of operators.
- Collected batch samples of product for quality control.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Monitored machine operation for compliance with policies, procedures and processes.
Customer Service
Wal-Mart Supercenter
06.2015 - 01.2021
- Greet and serve Customers by assisting in product and service questions
- Ensure Customers are satisfied
- Follow communication guidelines policies and procedures.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Unit Secretary In ER and Med/Surg
Nor-Lea General Hospital
02.2013 - 02.2014
- Answering phone calls, greeting patients, scheduling appointments and procedures for patients, verifying insurance, creating charts, arranging Transportation.
- Registered patients into the E.R. and Med-Surg.
- Discharged patients.
- Arranged transportation for patients to other facilities of service.
CNA
Good Samaritan Society
08.2006 - 10.2012
- Observed and documented the status of patient
- Assisted with Activities of Daily Living
- Worked side by side with all medical staff to ensure safety and well being of patients
- Reported any complaints or observations of concern to charge nurse
- Read and record vital signs.
- Cared for 20 residents on my floor and assisted with 60 residents as needed in the facility.
Education
Bachelor of Science in Health Care -
Grand Canyon University
Phoenix, AZ10.2023
Certificate in Medical Coding and Billing -
Tennessee Professional Training Institute
Murfreesboro, TN06.2023
High School Diploma -
Homeschooled
Brookport, IL06.2005
Skills
- Communication
- Clerical
- Team Building
- Customer Service
- EMR Systems
- Clerical experience
- Customer service
- Organizational skills
- Time management
- Assembly and production
- Medical billing knowledge
- Document Management
- Incoming Call Management
- Incoming Call Reception
- Patient data confidentiality
- Patient chart maintenance
- Nursing station operations
- Telephone reception
- EMR / EHR
- Unit secretary training
- Professional telephone etiquette
- Conflict resolution techniques
- Inpatient Care
- Strong Organization
- Medical Records Maintenance
- Dressing assistance
- Compassionate communication
- Complex Problem-Solving
- Maintaining confidentiality
- Compassion and Empathy
- Documenting behaviors
- Mobility Assistance
- Medical terminology knowledge
- Electronic Charting
- Patient-focused care
- Compassionate
Timeline
Production Operator
MAHLE
06.2023 - 04.2024
Customer Service
Wal-Mart Supercenter
06.2015 - 01.2021
Unit Secretary In ER and Med/Surg
Nor-Lea General Hospital
02.2013 - 02.2014
CNA
Good Samaritan Society
08.2006 - 10.2012
Bachelor of Science in Health Care -
Grand Canyon University
Certificate in Medical Coding and Billing -
Tennessee Professional Training Institute
High School Diploma -
Homeschooled
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