BILLI JERRY
Bonney Lake,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
Work History
Administrative Assistant IV
Muckleshoot Health And Wellness
01.1996 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Bingo Worker
Muckleshoot Bingo
01.1994 - 01.1996
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Explained game instructions and rules to customers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with astrong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Brandon High School
Brandon, FL06.1984
Bachelor of Arts - Health Management
Washington State University
Pullman, WAAssociate of Arts - General Studies
Green River Community College
Auburn, WA06.2020
Skills
- Excel Spreadsheets
- Customer and Client Relations
- Time Management
- Insurance Eligibility Verifications
- Training and Development
- Microsoft Office
- Data Collection
- Accounting Support
- Account Reconciliation
- Account Balancing
- Records Management Systems
- Typing Proficiency
- Medical Terminology
- 10-Key Proficiency
- Report Analysis
- Prioritization
Accomplishments
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion .
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Timeline
Administrative Assistant IV
Muckleshoot Health And Wellness
01.1996 - Current
Bingo Worker
Muckleshoot Bingo
01.1994 - 01.1996
High School Diploma -
Brandon High School
Bachelor of Arts - Health Management
Washington State University
Associate of Arts - General Studies
Green River Community College
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