Summary
Overview
Work History
Education
Skills
Timeline
Server

Billi (Payne) Baxter

DeRidder,LA

Summary

  • Motivated my customers with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
  • Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
  • Retail Sales Associate with more than 6 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.

Overview

2
2
years of professional experience

Work History

Server

Cecil’s Cajun Kitchen
09.2023 - Current
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Customer Service Associate

Ollies INC.
12.2022 - 09.2023
  • Supervised and effectively trained around 6 employees to decrease process lags and boost productivity.
  • Exceeded sales targets consistently through effective upselling techniques and product knowledge training for staff members.
  • Contributed towards increasing overall store profitability by managing expenses and monitoring key performance indicators.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Front End Associate

Walmart
06.2022 - 12.2022
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Member Specialist

Sams Club
01.2022 - 06.2022
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science - Early Childhood Education

McNeese State University
Lake Charles, LA
05.2024

Skills

  • Food spoilage prevention
  • Food and beverage pairings
  • Dining area maintenance
  • Menu Memorization
  • Employee Relations
  • Relationship selling
  • Calm and Professional Under Pressure
  • Customer Relations
  • Issue and Complaint Resolution

Timeline

Server

Cecil’s Cajun Kitchen
09.2023 - Current

Customer Service Associate

Ollies INC.
12.2022 - 09.2023

Front End Associate

Walmart
06.2022 - 12.2022

Member Specialist

Sams Club
01.2022 - 06.2022

Bachelor of Science - Early Childhood Education

McNeese State University

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Billi (Payne) Baxter