Billi Rinehart
Perrysburg,OH
Summary
Proven leader in retail management, adept at inventory control and team building, significantly enhancing store operations at Big Lots. Excelled in staff training and development, boosting team performance and customer engagement. Skilled in creating efficient, sales-driving merchandise displays, showcasing a keen eye for detail and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager-Merchandising
Big Lots
06.2023 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Led teams in planning, executing and merchandising.
- Maintained accurate records of all incoming merchandise, execution plans, and employee production metrics.
- Completed thorough opening, closing and shift change functions to maintain operational functions everyday.
Assistant Manager
Family Dollar
04.2022 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Picking Put Away Associate
Torrid Distribution
06.2021 - 04.2022
- Reduced order processing time with efficient picking techniques and equipment.
- Ensured timely order fulfillment by accurately picking and staging products according to RF scanner.
- Contributed to cost savings initiatives by optimizing resource allocation and minimizing waste in the order picking process.
- Maintained cleanliness and organization of picking equipment, ensuring safe working conditions.
- Contributed to a safe work environment by following established safety protocols during picking activities.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Contributed to organization of incoming product in designated areas of conveyor system.
- Allocated fresh product to empty picking locations throughout picking tower.
Head Housekeeper
Executive Inn
08.2013 - 07.2021
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Evaluated employee performance and developed improvement plans.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Assisted in budget planning by providing accurate forecasts for staffing levels, supply requirements, and associated costs based on historical data analysis trends.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Hang, cleaned and rehung draperies to maintain freshness.
Education
GED -
London ABLE
London, OH08.1992
Skills
- Problem-Solving
- Retail Operations
- Inventory Control
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- POS Systems
- Pricing and Markdowns
- Work Planning and Prioritization
- Goals and performance
- Display Setup
- Loss Prevention
- Stock Rotations
- Records Management
- Incident Reports
- Performance Evaluations
- Staff training/development
- Delegating Work
- Customer Service and Engagement
Timeline
Assistant Store Manager-Merchandising
Big Lots
06.2023 - 11.2023
Assistant Manager
Family Dollar
04.2022 - 07.2022
Picking Put Away Associate
Torrid Distribution
06.2021 - 04.2022
Head Housekeeper
Executive Inn
08.2013 - 07.2021
GED -
London ABLE
Similar Profiles
Ryan McPhersonRyan McPherson
Furniture Sales Manager at Big LotsFurniture Sales Manager at Big Lots
Nancy VencesNancy Vences
Sales Associate at Big LotsSales Associate at Big Lots
Nevaeh BelcherNevaeh Belcher
Retail Sales Associate Cashier at Big LotsRetail Sales Associate Cashier at Big Lots