Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BILLIE A. STONE

Troy,AL

Summary

Skilled Property Claims Adjuster bringing depth of experience in investigating, negotiating, and settling property claims. Familiar with assessing property damage, evaluating repair costs, and determining claim validity efficiently, while fostering positive relationships with policyholders. Strong communication skills, coupled with critical thinking abilities, facilitate the successful resolution of complex claims situations. Committed to maintaining integrity in the claims process while delivering fair, and timely settlements.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

Berkshire Hathaway GUARD Insurance Companies
Troy, AL
12.2022 - 04.2025
  • Processed new daily property claims in the insurance software system.
  • Analyzed and evaluated claims to determine coverage and appropriate settlement
  • Determined the value of physical damage to property through engaging appropriate vendors and experts
  • Established proper reserves for each claim based upon thorough investigation and evaluation
  • Issued settlement checks with appropriate correspondence
  • Prepared and issued denial letters clearly outlying the reason based on policy terms and claim investigation
  • Issued prompt payment to vendors utilized in investigating the claim.
  • Reviewed contractor estimates for supplemental payments.
  • Coordinated appraisal demands and issued settlements based on the final award.
  • ALE adjuster – Managed long-term housing for the complex claims team.
  • Documented interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools
  • Communicated with insureds or representatives of the insured (contractors, public adjusters, attorneys, or other legal representatives) to gather necessary information regarding the claim.
  • Communicated with customers via phone or email to update them on their claim's status, or to answer any questions
  • Ability to efficiently work in XactAnalysis to coordinate with independent adjusters and contractors.

Knowledge Operations Management/First Sergeant

Alabama Air National Guard
Montgomery, USA
05.2004 - 12.2024
  • Advises the commander on a wide range of topics including the health, esprit de corps, discipline, mentoring, well-being, career progression, professional development, and recognition of all assigned enlisted members
  • Assists the commander in preparation of monthly unit training and information programs (e.g
  • Unit drill and commander's call)
  • Work with fellow senior noncommissioned officers (SNCOs) and supervisory personnel to ensure mentoring, and welfare of the enlisted force are maintained
  • Knowledge of leadership and management principles for effective supervision of staff and the development and implementation of organization's mission and goals
  • Provides team leadership and supervision, determines work priorities, assigns tasks, and ensures proper completion of work assignments
  • Identifies training needs, develops materials and conducts training and technical assistance
  • Serves as the Air National Guard J1 NCOIC in a Joint Forces environment with the Domestic Operations Group
  • Working knowledge of and experience with state and federal emergency management systems and procedures

National Guard Employment Support/Program Support

Amyx, Inc.
Montgomery, AL
11.2016 - 09.2021
  • Responsible for marketing and promoting the Alabama National Guard Employment Support
  • Provides knowledge of employment and career opportunities in support of National Guard service members, veterans, and family members (SMVFMs)
  • Developed a directory of employment resources and a network of contacts that are available to assist Alabama Army and Air National Guard SMVFMs
  • Provides counseling and referral services to job seekers regarding resume building and interview techniques
  • Established and maintains effective working relationships with public and private organizations
  • Coordinates services with Alabama Employer Support of the Guard and Reserve (ESGR) for awards presentations and recognition of civilian and non-profit organizations who support members of the Armed Forces
  • Provides support for ESGR Boss Lifts, Statements of Support, Freedom Awards, and functions that enhance employment opportunities for Army and Air National Guard SMVFMs

Administrative Support Technician for Alabama ESGR

Metova Federal, LLC
Montgomery, USA
10.2015 - 10.2016
  • Worked in coordination with the Alabama Employer Support of the Guard and Reserve (ESGR) State Chair, Regional Director, volunteer membership, and other contractors to assist with operational activities, financial management, volunteer training, logistics, and other program management level support
  • Provided assistance in the implementation of the ESGR volunteer training program and coordinate scheduling of committee members with training dates and locations
  • Possesses a through working knowledge of Service Member's Civil Relief Act and all ESGR program activities and services

Family Support Specialist

Alabama National Guard Soldier and Family Support
Montgomery, USA
01.2005 - 10.2015
  • Served as the organization's budget analyst
  • Responsible for programming, executing, and managing various federal funds for 23 accounts totaling over 5 million dollars
  • Managed the procurement of equipment and supplies
  • Managed the organization's military pay and government travel programs
  • Initiated and reconciled government supply and services contracts for accuracy and payment
  • Proficient in all aspects of military funding and budget execution to include creating/maintaining obligation plans, obligating funds, processing and submitting travel reimbursements, and approving and submitting IMPAC purchase card payments
  • Directly assisted the director will all aspects of management of 65+ personnel, training programs, event planning, and all other activities involving quality of life programs designed for military service members and their families
  • Edited and published the Family Program State Military Department Regulation rewrite providing operating guidance for both Army and Air National Guard Family Programs
  • Provided administrative management of the organization's daily operations
  • Perform all duties of manager in absence or when necessary to ensure routine performance and operation of all activities of the division
  • Managed the training and supervision of support service staff members and identified trends or issues through daily interaction with departments
  • Recommended strategies to address problem areas or concerns to the director

Social Services Assistant

Alabama National Guard State Family Program Office
Montgomery, USA
05.2001 - 12.2004
  • Managed and coordinated volunteer training and Family Assistance Center (FAC) training for the State Family Program Office
  • Developed training schedules and provided training opportunities via VTCs, webinars, web based programs, and hands-on training methods
  • Established and maintained monthly contact by email, telephone or face-to-face with each deployed/mobilized Army National Guard Member's designated Family Member(s) or point of contact
  • Connected military personnel and their families with resources for financial, legal, crisis intervention, TRICARE, ID Card/DEERS, community referrals and outreach services
  • Coordinated assistance from military, government, and civilian organizations as needed to assist Service Members and Family Members experiencing hardships or in need of services
  • Assisted Alabama National Guard units with establishing and maintaining a Family Readiness Group (FRG)
  • Verified and process Non-Appropriated Fund (NAF) reimbursements and Individual Travel Orders (ITOs) to unit FRG volunteers
  • Coordinated volunteers to conduct unit briefings and to provide assistance at Soldier Readiness Process (SRPs) events and mobilization and deployment functions
  • Tracked and monitored unit compliance of conducting mandatory annual Family Readiness briefings

Education

Bachelor of Science - Management

University of Phoenix
Phoenix, AZ
09.2011

Associate of Science - Information Resources Management

Community College of The Air Force
Montgomery, AL
04.2011

Skills

  • Claims evaluation
  • Damage assessment
  • Claims processing
  • Policy interpretation
  • Vendor coordination
  • Customer service
  • Effective communication
  • Attention to detail
  • Payment processing

Certification

ADJUSTERPRO - Adjuster All Lines Pre-Licensing Course - 1/13/2023

Texas - Adjuster - All Lines DHS TX - Active - Exp: 5/31/2025

Connecticut - Casualty Adjuster All Lines Except WC - Active - Exp: 6/30/2025

Kentucky - Staff Adjuster Property & Casualty - Active - Exp: 5/31/2025

Nevada - Independent Adjuster Property and Casualty - Active - Exp: 2/28/2026

Timeline

Property Claims Adjuster

Berkshire Hathaway GUARD Insurance Companies
12.2022 - 04.2025

National Guard Employment Support/Program Support

Amyx, Inc.
11.2016 - 09.2021

Administrative Support Technician for Alabama ESGR

Metova Federal, LLC
10.2015 - 10.2016

Family Support Specialist

Alabama National Guard Soldier and Family Support
01.2005 - 10.2015

Knowledge Operations Management/First Sergeant

Alabama Air National Guard
05.2004 - 12.2024

Social Services Assistant

Alabama National Guard State Family Program Office
05.2001 - 12.2004

Bachelor of Science - Management

University of Phoenix

Associate of Science - Information Resources Management

Community College of The Air Force

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BILLIE A. STONE