Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Hi, I’m
Billie Beam
Gastonia,NC
Summary
Work History
KPCS, INC.Lowell, NC
General Cleaner
04.2024 - 07.2025
Job overview
- Cleaned and sanitized various facilities, adhering to safety and health regulations.
- Coordinated with management to establish cleaning schedules that aligned with operational needs.
- Developed checklists to standardize cleaning processes across multiple sites for consistency.
- Made rounds throughout 4 departments emptying trashcans and transported waste to collection areas.
- Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols throughout each individual department.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Operated cleaning equipment, ensuring optimal performance and maintenance.
Outback SteakhouseGarner, NC
Server
09.2023 - 04.2024
Job overview
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Implemented improvements in service flow, reducing wait times during peak hours.
- Assisted management in inventory control, contributing to cost-effective stock management practices.
Applebee'sRaleigh, NC
Waitress/Hostess
02.2023 - 08.2023
Job overview
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Resolved guest complaints effectively, fostering positive relationships and repeat business.
- Maintained cleanliness and organization of dining area to comply with health standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
IHOP RestaurantGastonia, NC
Waitress
06.2019 - 04.2020
Job overview
- Greeted customers, answered questions and recommended specials
- Restocked and cleaned tables, service stations and, assigned area of work
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables simultaneously, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Streamlined order-taking process by utilizing point-of-sale systems for efficiency.
- Implemented upselling techniques that enhanced customer experience and increased sales revenue.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Buckeye Fire EquipmentKings Mountain, NC
Assembly Line Production Worker
06.2020 - 01.2021
Job overview
- Operated assembly line machinery to assemble fire equipment components efficiently.
- Collaborated with 15 to 20 team members to streamline production processes and reduce downtime.
- Monitored inventory levels of materials and supplies, ensuring timely replenishment for production needs.
- Assisted in troubleshooting equipment malfunctions to minimize disruptions in workflow.
- Implemented process improvements that enhanced overall productivity and reduced waste.
- Contributed to overall team success by meeting daily production targets consistently.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Increased product quality through thorough inspection of assembled items before packaging.
- Conducted quality inspections on finished products to ensure compliance with safety standards.
United SpinnersLowell, NC
Spinner
01.2010 - 05.2014
Job overview
- Operated spinning machinery to produce high-quality yarns efficiently.
- Trained new operators on safety protocols and machine operation procedures.
- Implemented workflow improvements that increased overall production efficiency.
- Replaced empty supplies with full packages to maintain production levels.
- Monitored production processes to ensure adherence to quality standards.
- Optimized machinery component alignment to meet specifications of each production run.
- Coordinated simultaneous operations over 12 machines and adjusted settings to optimize production.
- Mastered various spinning techniques, enhancing versatility across different types of machinery and product lines.
- Performed quality control checks on spun products, ensuring adherence to company standards.\
Education
Wake Technical Community CollegeRaleigh, NC
Vocational school from Cosmetology
05-2026
University Overview
Wake Technical Community CollegeRaleigh, NC
Trade school from Culinary Arts
05-2011
University Overview
Edgecombe Community CollegeTarboro, NC
High School Diploma
05-2005
University Overview
Edgecombe Community CollegeTarboro, NC
High School Diploma
05-2005
University Overview
Skills
- Machining
- Communication skills
- Kitchen Experience
- Sales
- Cleaning Experience
- Hospitality
- Restaurant Experience
- Punctuality
- Waste disposal
- Safety procedures
- Efficient cleaning
- Chemical handling
- Maintenance
- Cleaning and sanitizing
- Team collaboration
- Physical stamina
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
1
20
16
years of professional experience
Timeline
General Cleaner
KPCS, INC.
04.2024 - 07.2025
Server
Outback Steakhouse
09.2023 - 04.2024
Waitress/Hostess
Applebee's
02.2023 - 08.2023
Assembly Line Production Worker
Buckeye Fire Equipment
06.2020 - 01.2021
Waitress
IHOP Restaurant
06.2019 - 04.2020
Spinner
United Spinners
01.2010 - 05.2014
Wake Technical Community College
Vocational school from Cosmetology
Wake Technical Community College
Trade school from Culinary Arts
Edgecombe Community College
High School Diploma
Edgecombe Community College
High School Diploma