Billie Bonilla
Bellevue,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Home Health Caregiver
Ifys Home Health Care
2016.04 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Assisted disabled clients to support independence and well-being.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Scheduled and coordinated medical appointments.
Home Health Aide
State Of Nebraska
2013.03 - 2016.04
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Family Support Worker
Beneficial Behavioral Health Services
2010.02 - 2012.12
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Banker, Bank Teller, Vault Manager,& Manger
USBankLocations
2006.06 - 2009.12
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Provided advice on different bank products and financial options.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
- Assisted in the development of marketing campaigns to attract new customers and increase brand awareness.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
Home Health CNA
Kathleen Glarden
2003.07 - 2006.02
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma - General Education
Independence High School
Merced, CA05.2001
Skills
- Appointment Scheduling
- Patient Care
- Nutrition management
- Medication Administration
- First aid and safety
- Behavioral support
- Care Plan Management
- Patient Transport
- Progress Documentation
- Client documentation
- Schedule Management
- Special Needs Care
- Documentation And Reporting
- Activities of Daily Living (ADLs)
- Diabetic Health Management
- Cash Management
- Operational Efficiency
- Branch Administration
- Teller auditing
- Critical Thinking
- Planning and coordination
- Customer relationship development
- Financial analysis and reporting
- Client Relationship Management
- Recruitment and hiring
- Goal Setting
- Staff Training
- Sales professional
Timeline
Home Health Caregiver
Ifys Home Health Care
2016.04 - Current
Home Health Aide
State Of Nebraska
2013.03 - 2016.04
Family Support Worker
Beneficial Behavioral Health Services
2010.02 - 2012.12
Banker, Bank Teller, Vault Manager,& Manger
USBankLocations
2006.06 - 2009.12
Home Health CNA
Kathleen Glarden
2003.07 - 2006.02
High School Diploma - General Education
Independence High School
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