Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie Bonilla

Bellevue,NE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Home Health Caregiver

Ifys Home Health Care
04.2016 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Assisted disabled clients to support independence and well-being.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Administered medication as directed by physician.
  • Scheduled and coordinated medical appointments.

Home Health Aide

State Of Nebraska
03.2013 - 04.2016
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Family Support Worker

Beneficial Behavioral Health Services
02.2010 - 12.2012
  • Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
  • Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
  • Strengthened families'' resilience through crisis intervention, counseling, and referral services.
  • Developed strong rapport with clients, fostering trust necessary for effective intervention.
  • Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
  • Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
  • Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.

Banker, Bank Teller, Vault Manager,& Manger

USBankLocations
06.2006 - 12.2009
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.
  • Provided advice on different bank products and financial options.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
  • Assisted in the development of marketing campaigns to attract new customers and increase brand awareness.
  • Cross-sold credit cards, loans and other bank products.
  • Established rapport with new clients to increase satisfaction and loyalty.

Home Health CNA

Kathleen Glarden
07.2003 - 02.2006
  • Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
  • Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

High School Diploma - General Education

Independence High School
Merced, CA
05.2001

Skills

  • Appointment Scheduling
  • Patient Care
  • Nutrition management
  • Medication Administration
  • First aid and safety
  • Behavioral support
  • Care Plan Management
  • Patient Transport
  • Progress Documentation
  • Client documentation
  • Schedule Management
  • Special Needs Care
  • Documentation And Reporting
  • Activities of Daily Living (ADLs)
  • Diabetic Health Management
  • Cash Management
  • Operational Efficiency
  • Branch Administration
  • Teller auditing
  • Critical Thinking
  • Planning and coordination
  • Customer relationship development
  • Financial analysis and reporting
  • Client Relationship Management
  • Recruitment and hiring
  • Goal Setting
  • Staff Training
  • Sales professional

Timeline

Home Health Caregiver

Ifys Home Health Care
04.2016 - Current

Home Health Aide

State Of Nebraska
03.2013 - 04.2016

Family Support Worker

Beneficial Behavioral Health Services
02.2010 - 12.2012

Banker, Bank Teller, Vault Manager,& Manger

USBankLocations
06.2006 - 12.2009

Home Health CNA

Kathleen Glarden
07.2003 - 02.2006

High School Diploma - General Education

Independence High School

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Billie Bonilla