Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie Dailing

Rockton,IL

Summary

Well-organized bringing over 30 years of experience building quality customer and vendor relationships to foster cost-effective and timely purchasing operations. Communicative and personable with excellent command of inventory management and supply chain functions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Purchasing position. Ready to help team achieve company goals.

Overview

34
34
years of professional experience

Work History

Mortgage Loan Originator

SENB Bank
01.2021 - Current
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Checked loan documents for accuracy prior to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Reviewed loan files and updated to match current standards.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Worked with underwriters to fix application problems and resolve issues.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency
  • Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships
  • Worked with underwriters to fix application problems and resolve issues
  • Explained different types of loans pertaining to client situations
  • Collected information from banks, institutions and employers to assess applicant eligibility
  • Prepared documents for customers, submitting and overseeing through each step of closing process
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs

Sales Manager

Balsley Printing
08.2000 - 12.2020
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Established and cultivated solid business relationships with new or existing customers
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Met with clients, delivering presentations, and educating on product and service features and offerings
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures

Office Manager

Balsley Printing
08.1995 - 08.2000
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Updated reports, managed accounts, and generated reports for company database
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Managed office operations while scheduling appointments for department managers
  • Maintained computer and physical filing systems

Delivery Driver /Bindery Worker

Balsley Printing
08.1989 - 08.1995
  • Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
  • Used bone folders, knives, hammers and brass binding tools to bind new books.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
  • Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.

Education

Associate of Arts - Education And Social Science

Beloit College
Beloit, WI
05.1989

High School Diploma -

Hononegah High School
Rockton, IL
05.1986

Skills

  • Active Listening
  • Contract Adjustment
  • Supplier Interviews
  • Complex Problem-Solving
  • Vendor Network Development
  • Sales Presentation
  • Problem-Solving Ability
  • Quality Assurance Controls
  • Project Management Abilities
  • Customer Service
  • Administrative and Office Support

Timeline

Mortgage Loan Originator

SENB Bank
01.2021 - Current

Sales Manager

Balsley Printing
08.2000 - 12.2020

Office Manager

Balsley Printing
08.1995 - 08.2000

Delivery Driver /Bindery Worker

Balsley Printing
08.1989 - 08.1995

Associate of Arts - Education And Social Science

Beloit College

High School Diploma -

Hononegah High School

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Billie Dailing