Billie Deshautelles
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Commercial Cleaner
Spic & Span Cleaning
08.2023 - Current
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Boosted operational efficiency with proper maintenance of equipment inventory levels and timely reporting of supply shortages or damages to supervisors.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Increased client retention rate by fostering strong working relationships through reliable service delivery and professional demeanor.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
Owner
Clean & Xtreme, LLC
03.2016 - Current
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed day-to-day business operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Office Manager
Downtown Physical Therapy
09.2011 - 08.2017
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed close working relationships with front office and back office staff.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Organized and updated databases, records and other information resources.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Receptionist
O2 Solutions
01.2011 - 09.2011
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected [Type] payments, processed transactions and updated relevant records.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Billing And Coding - Medical Billing And Coding
Remington College - Baton Rouge
Baton Rouge, LA03.2008
High School Diploma -
East Ascension High School
Gonzales, LA05.2006
Skills
- Office Management Experience
- Communication and Interpersonal Skills
- Team Training
- New Employee Training
- Strong Work Ethic
- Productivity and Time Management
- Supply Inventory Management
- Project Coordination
- Conscientious and Detail-Oriented
Timeline
Commercial Cleaner
Spic & Span Cleaning
08.2023 - Current
Owner
Clean & Xtreme, LLC
03.2016 - Current
Medical Office Manager
Downtown Physical Therapy
09.2011 - 08.2017
Front Desk Receptionist
O2 Solutions
01.2011 - 09.2011
Billing And Coding - Medical Billing And Coding
Remington College - Baton Rouge
High School Diploma -
East Ascension High School
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