Billie Divver

I perform all the same duties as the Sr Sales Representatives as well as maintain the top quartile in sales. Additionally supervise the Virginia Beach branch employees and office to include the following:

• Complied with company policies, objectives and communication goals.
• Coordinated employee schedules according to shift changes and availability.
• Assist and support with staff training to address staff needs to include new hire training, ongoing staff training at the branch and mentoring.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Coached staff members to develop long-term career goals.
• Maintained positive working relationship with fellow staff and management.
• Identified areas for improvement, narrowing focus for decisions in making necessary changes.
• Assessed company operations for compliance with safety standards.
• Enforced clear goals to keep employees working collaboratively and on task for the required metrics.
• Lead team meetings and one-on-one coaching sessions to continuously improve performance.
• Ensure the branch is adequately supplied with what it needs to efficiently operate.
• Recruited, trained, evaluated, and supervised new employees.
• Conducted regular meetings with staff to ensure proper communication among team members.
• Managed inventory levels by ordering supplies as needed and tracking usage rates.
• Ensured compliance with all federal, state, local laws and regulations pertaining to the business operations of the branch office.
• Collaborated with senior management on strategic initiatives designed to improve overall efficiency within the organization.
• Established work procedures or schedules to organize daily work of administrative staff.
• Monitored office supplies to replenish needed inventory before depletion.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

• I performed all the duties of a Sales Representative in production alongside supervising the staff.
• Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
• Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
• Attended trade shows, conferences, and other events as a representative of the company's brand.
• Maintained relationships with customers through regular follow-up calls and emails.
• Utilized CRM software systems to track customer interactions.
• Ensured compliance with local laws regarding contracts, warranties.
• Oversaw hiring process for new personnel within the department.
• Generated effective sales strategies and taught new employees company's procedures and policies.
• Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
• Supported team members by assisting in upselling products and services and closing sales with customers.
• Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
• Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
• Motivated sales professionals by delivering positive reinforcement and constructive feedback.

• Contacted new and existing customers to outline benefits of products.
• Fostered relationships with customers to expand customer base and retain business.
• Answered product questions with up-to-date knowledge of sales and products past and present.
• Presented products and services to prospective and existing customers to meet client needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Assist with new sales representatives through shadow/ride-a-long sessions, sharing best practices and mentoring.

• To increase and grow the company's loan origination business by developing and maintaining relationships with qualified builders, real estate investors, developers, mortgage brokers, and community banks within an assigned territory
• Obtain commitments from brokers to enter into a broker arrangement with the company
• Assist with loan submissions and help the client close and fund each loan
• Assist management to identify and secure strategic, long-term relationships with prospective clients in an assigned territory.

• Identified prospective customer using lead generation methods and performing an average of 60 to 100 calls per day
• Participated in various incentive programs and contests designed to support achievement of production goals
• Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
• Processed applications, payments, corrections, endorsements and cancellations
• Promoted agency products to customers in person, on the telephone and in writing
• Followed up with potential clients regarding online information request
• Presented and clearly explained insurance policy options to clients based on their needs and goals
• Developed life insurance and commercial insurance leads to meet monthly sales targets
• Finalized and maintained all types of personal lines insurance policies within the agency
• Pursued continuing education and training programs to continue professional development
• Consistently met and exceeded department expectations for productivity and accuracy levels
• Recognized as top sales generator.

• Facilitate monthly and quarterly inventory counts, Ordering and implementing new product lines.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Developed key customer relationships to increase sales.
• Fostered relationships with customers to expand customer base and retain business.
• Recommended merchandise to customers based on needs and preferences.

• Identified prospective customer using lead generation methods and performing an average of 60 to 100 calls per day
• Participated in various incentive programs and contests designed to support achievement of production goals
• Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
• Retained and ensured proper handling and care of over 5000 existing client accounts
• Processed applications, payments, corrections, endorsements and cancellations
• Promoted agency products to customers in person, on the telephone and in writing
• Followed up with potential clients regarding online information request
• Presented and clearly explained insurance policy options to clients based on their needs and goals
• Developed life insurance and commercial insurance leads to meet monthly sales targets
• Finalized and maintained all types of personal lines insurance policies within the agency
• Pursued continuing education and training programs to continue professional development
• Consistently met and exceeded department expectations for productivity and accuracy levels
• Recognized as top sales generator.

• Adhered to all federal and state compliance guidelines relative to residential mortgage lending
• Performed daily maintenance of the loan application database
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting a loan
• Determined appropriate rate locks, issuance of disclosures, and fees
• Educated customers on the variety of loan products and available credit options
• Assisted customers in credit re-scoring
• Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports
• Worked closely with underwriters to process and close loans
• Trained new loan officers monthly
• Pursued continuing education and training programs to continue professional development
• Consistently met and exceeded department expectations for productivity and accuracy levels
• Recognized as top sales generator.

• Grew customer database through tour and travel, weddings, reunion and group bookings
• Prepared sales contracts and collected payments
• Conducted weekly departmental and sales manager meetings to ensure organizational efficiency
• Efficiently resolved problems or concerns to the satisfaction of all involved parties
• Continually monitored restaurant and private functions and took action to ensure food quality and service standards were consistently met
• Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
• Developed and maintained exceptional customer service standards
• Collaborated with the Executive Chef to analyze and approve all food and beverage selections
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
• Communicated well and used strong interpersonal skills to establish positive relationships with guest and employees.