Harley Troyer
Jacksonville
Summary
Cultivated warm and welcoming environments for guests. Leveraged strong communication and organizational skills to optimize operational efficiency. Championed personalized service by proactively addressing guest needs.
Oversaw front desk activities to cultivate a welcoming atmosphere for clients. Leveraged organizational expertise to enhance office operations and streamline processes. Championed effective communication strategies to elevate customer service experiences.
Overview
6
6
years of professional experience
Work History
Hostess/Server
Blooming Brand
04.2022 - Current
- Greeted and seated guests, ensuring optimal dining experience and flow.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Trained new hostesses in customer service protocols and operational procedures.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Mailout Specialist
Morgan & Morgan Law Firm
03.2023 - 11.2023
- Managed case files and documentation to comply with legal standards.
- Assisted with mailout pools by checking intakes for missing information.
- Processed and sent retainer packages to clients.
- Handled incoming mail from SSA and OHO.
- Filed representation documents for case developers and legal assistants.
- Supported case developers and legal assistants with inquiries.
Receptionist
Pet Paradise Resort
04.2021 - 01.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Developed comprehensive knowledge of resort services to provide accurate information to clients.
- Coordinated scheduling for pet care services, optimizing staff availability and resource allocation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Shift Leader
Dairy Queen Grill & Chill
09.2019 - 03.2021
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored new team members on service protocols and operational procedures.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Resolved customer complaints effectively, enhancing guest satisfaction and loyalty.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Associate in Paralegal Studies - Paralegal Studies
Saint John’s River State College
Jacksonville, FLHigh School Diploma -
Orange Park High School
Orange Park, FL06.2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Payment processing
- Complaint handling
- Table bussing
- Safe food handling
Timeline
Mailout Specialist
Morgan & Morgan Law Firm
03.2023 - 11.2023
Hostess/Server
Blooming Brand
04.2022 - Current
Receptionist
Pet Paradise Resort
04.2021 - 01.2022
Shift Leader
Dairy Queen Grill & Chill
09.2019 - 03.2021
Associate in Paralegal Studies - Paralegal Studies
Saint John’s River State College
High School Diploma -
Orange Park High School