Billie Fuller
Dubuque
Summary
Dynamic professional with a proven track record at McDonald's, enhancing customer satisfaction and team productivity. Skilled in cash handling and conflict resolution, I excel in fostering loyalty and driving repeat business. Demonstrated ability to improve operational efficiency by over 20%, leveraging exceptional customer service and team collaboration skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Casey's
09.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Teacher
Storyland Daycare
04.2024 - 06.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
First Assistant Manager
McDonald's
02.2019 - 11.2022
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Willowbrook High School
Villa Park, IL06-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Cash register systems
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Complex Problem-solving
- Cash drawer balancing
- Refund handling
- Guest inquiries
- Attention to detail
- Daily reporting
Accomplishments
- Completed manager training program.
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Achieved outstanding customer service by completing rigorous training with accuracy and efficiency.
Certification
- Tobacco Seller's License - Various State Agencies.
- First Aid Certification - American Red Cross or St John Ambulance.
- CPR/AED Certification
Languages
English
Native or Bilingual
Interests
- Knitting and Crocheting
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dancing
- Music
- Strategy Games
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Gardening
Timeline
Assistant Teacher
Storyland Daycare
04.2024 - 06.2024
Cashier
Casey's
09.2023 - 11.2024
First Assistant Manager
McDonald's
02.2019 - 11.2022
- Tobacco Seller's License - Various State Agencies.
- First Aid Certification - American Red Cross or St John Ambulance.
- CPR/AED Certification
High School Diploma -
Willowbrook High School
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