Billie Gaskill
Norfolk,VA
Summary
Dynamic Shift Leader at DoorDash with a proven track record in team leadership and operational excellence. Skilled in problem-solving and quality control, I successfully enhanced order accuracy and customer satisfaction. Committed to fostering a positive work environment, I effectively trained staff and implemented process improvements, driving productivity and team motivation.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning.
Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
DoorDash
04.2024 - Current
- Oversaw daily operations within a local fulfillment center to ensure efficient, safe, and high-quality order execution.
- Fulfilled customer orders in a warehouse environment while maintaining accurate inventory accuracy and operational standards.
- Led, coached, and guided team members to promote productivity, safety compliance, and effective teamwork; served as the point of escalation for daily operational issues.
- Ensured customer satisfaction by executing orders accurately and maintaining clear, professional communication regarding order status or issues.
- Contributed to continuous improvement initiatives by identifying and recommending process improvements to enhance quality and the customer experience.
- Demonstrated a self-motivated, positive, and team-oriented work ethic with a strong commitment to integrity and customer satisfaction.
- Brought proven experience in food and beverage, warehouse, and retail environments, consistently meeting performance and service expectations.
- Maintained the physical ability to remain on feet for extended periods, safely move heavy products, lift up to 50 lbs as required, and operate pallet jacks and hand trucks.
- Willing and able to obtain and maintain a food handling certification in compliance with site and regulatory requirements.
Sortation Associate
Thrift Store Usa
07.2022 - 05.2024
- Operated sorting equipment to efficiently process incoming donations.
- Collaborated with team to optimize sorting workflows and enhance productivity.
- Trained new associates on safety protocols and operational procedures.
- Maintained organized workstations to ensure consistent processing of items.
- Conducted quality checks on sorted items to ensure accuracy for inventory management.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
Area Manager
Amazon Prime Products
11.2021 - 07.2022
- Led operational initiatives to enhance efficiency and streamline workflows across multiple locations.
- Developed training programs to improve team performance and ensure adherence to company standards.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Coordinated cross-functional teams to implement new processes, resulting in improved service delivery.
- Oversaw compliance with safety regulations, fostering a culture of accountability among staff.
- Implemented performance metrics to track productivity, enhancing overall operational effectiveness.
- Mentored junior managers, promoting leadership development within the organization.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Assistant Area Manager
Amazon Prime Products
05.2020 - 11.2021
- Led implementation of process improvements to enhance operational efficiency across multiple product lines.
- Developed training materials and conducted onboarding sessions for new team members, fostering a collaborative environment.
- Analyzed workflow processes to identify bottlenecks and recommend solutions, improving overall productivity.
- Coordinated cross-functional teams to ensure alignment on project goals and timelines, enhancing communication and collaboration.
Treasure Truck Ambassador
Amazon
01.2020 - 05.2020
- Led community engagement initiatives, enhancing brand awareness and customer loyalty.
- Developed training programs for new ambassadors, fostering team collaboration and knowledge sharing.
- Coordinated promotional events, driving participation and showcasing product offerings effectively.
- Managed social media campaigns, increasing audience reach and engagement metrics significantly.
- Collaborated with cross-functional teams to align messaging and maximise impact of marketing strategies.
ICQA Problem Solver
Amazon
05.2019 - 01.2020
- Analyzed inventory discrepancies to identify root causes and implement corrective actions.
- Led cross-functional teams to streamline processes and improve accuracy in stock assessments.
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Conducted regular audits of inventory management systems to ensure compliance with operational standards.
- Collaborated with warehouse staff to optimize space utilization and improve overall workflow efficiency.
- Resolved complex inventory issues through data analysis and strategic problem-solving techniques.
Sorting Associate
Amazon
05.2018 - 05.2019
- Managed sorting processes to ensure efficient workflow and timely package delivery.
- Trained new associates on sorting procedures and safety protocols, enhancing team performance.
- Optimized sorting operations by identifying bottlenecks and implementing process improvements.
- Collaborated with team members to achieve daily sorting targets while maintaining quality control measures.
- Led initiatives for continuous improvement in sorting accuracy, reducing errors in package handling.
- Mentored junior associates, fostering a culture of teamwork and accountability within the department.
- Actively participated in ongoing professional development opportunities provided by the company, enhancing overall skillsets and industry knowledge for continued growth.
Education
Graduate Certificate - Gourmet Cooking And Catering
Professional Career Development Institue
Brighton, COAssociate of Applied Science - Internet Information
Education America
Aurora, COHigh School Diploma -
Brighton High School
Brighton, CO05-1995
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- Safety processes and procedures
- Assigning work
- Inventory counts
- Complaint resolution
- Shift paperwork completion
- Issue resolution
- Role modeling
- Daily workflows
- Policy enforcement
- Professional appearance
- Quality control assurance
- Operations management
- Rules enforcement
- Operations support
- Production reporting
Certification
Communication Foundations
Coaching Your Team in a Dynamic Workplace
Enhancing Your Productivity
How to Be Caring While Holding Teams Accountable
Performance Improvement Plans: A Leader's Guide to Turning Things Around
Teamwork Foundations
Time Management Fundamentals
Using Feedback to Drive Performance
Enhancing Team Innovation
Languages
English
Native or Bilingual
Timeline
Shift Leader
DoorDash
04.2024 - Current
Sortation Associate
Thrift Store Usa
07.2022 - 05.2024
Area Manager
Amazon Prime Products
11.2021 - 07.2022
Assistant Area Manager
Amazon Prime Products
05.2020 - 11.2021
Treasure Truck Ambassador
Amazon
01.2020 - 05.2020
ICQA Problem Solver
Amazon
05.2019 - 01.2020
Sorting Associate
Amazon
05.2018 - 05.2019
Graduate Certificate - Gourmet Cooking And Catering
Professional Career Development Institue
Associate of Applied Science - Internet Information
Education America
High School Diploma -
Brighton High School