Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Billie Godette

Winchendon,MA

Summary

Accomplished professional with a proven track record at Walmart, adept in shift management and relationship building. Leveraged computer skills and a calm demeanor to enhance customer satisfaction and streamline operations. Demonstrated ability to improve team performance and profitability through effective leadership and communication. Achieved a significant increase in repeat business by fostering strong customer relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front End Services TA

Walmart
12.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Responded to customer requests for products, services, and company information.

911 Telecommunicator

Havelock Police Department
03.2019 - 11.2023
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
  • Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.

Site Director

YMCA
01.2019 - 05.2019
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
  • Developed strategic plans for site growth, resulting in increased revenue and profitability.

Shift Leader

Dunkin' Donuts
10.2017 - 03.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Carhop

Sonic
12.2015 - 04.2018
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.

Cashier

Bojangles
02.2016 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Havelock High School
Havelock, NC
06.2017

Skills

  • Positive Attitude
  • Computer Skills
  • Relationship Building
  • Calm and Patient Demeanor
  • Shift Management
  • Computer Operations
  • Communication
  • Telecommunication
  • Typing

Certification

DCI MODULE 1- GENERAL INQUIRIES -September 2023
DCI MODULE 2- CRIMINAL RECORD INQUIRIES- September 2023
DCI MODULE 3- FILE TRANSACTIONS September- 2023
DCI MODULE 7- DISPOSITION OF FIREARMS -September 2023
OMNIXX FORCE BROWSER DEFAULT
CERTIFICATION
OMNIXX TRAINER DEFAULT CERTIFICATION
OMNIXX CONSOLE DEFAULT CERTIFICATION
SUBAGENCY USER ADMINISTRATOR
Special Population Callers
Shift Management Skills in the Communication
Center
2021 Followership: Being an Influential Employee
(Telecommunicator)
Human Fatigue in Shift Work: Strategies for
Improving Performance
Physical and Mental Wellness: Building &
Implementing a Plan for Improvement
2020 Suicide Callers
2022 Duty-Related Trauma
2022 Ethics: Preempting Misconduct and
Increasing Integrity (TC)
The Signs Within: Suicide Prevention Education
and Awareness
2020 Overcoming Negativity in the
Communications Center
Broadcasting Techniques and Radio Etiquette
Handling the Active Assailant Incident
2022 The Telecommunicator's Role In Crisis
Management
Armed/Unarmed Security/Company Police:
Understanding Their Roles and Authority
Civil Liability for Telecommunicators
2021 Critical Thinking for Telecommunicators
2020 Responding to Domestic Violence Callers
Mass Casualty Incident Preparedness Awareness
for Telecommunicators
Handling Difficult Callers
2022 Stress in the Communications Center:
Developing Healthy Responses
2020 Career Survival: Training and Standards
Issues (TEL)
2022 Promoting Career Development and Survival
(TC)
VIPER System and ESInet Explained
2023 Critical Incident Exposure -
Telecommunicator
EMD Certification
EMD-Q PS 10 Certification

Timeline

Front End Services TA

Walmart
12.2023 - Current

911 Telecommunicator

Havelock Police Department
03.2019 - 11.2023

Site Director

YMCA
01.2019 - 05.2019

Shift Leader

Dunkin' Donuts
10.2017 - 03.2019

Cashier

Bojangles
02.2016 - 05.2017

Carhop

Sonic
12.2015 - 04.2018

High School Diploma -

Havelock High School

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Billie Godette