Billie Grimes
retired
Seneca,SC
Summary
Self-motivated, customer service experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
I was a Realtor in our upstate area from 1998 to 2019, working for Hartwell Lake Properties, Lakeshore Realty, Re/Max & then my own brokerage.
Overview
14
14
years of professional experience
Work History
Work Camper
Holiday Travel Park
Rossville, GA
10.2020 - 04.2021
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Work Camper
Hilton Head Island Motor Home Resort
Hilton Head Island, SC
05.2020 - 10.2020
- Resolved any customer complaints or issues in a timely fashion following established protocols. input customer data into reservation systems and updated to reflect room changes.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted customers warmly and made them feel welcome.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Real Estate Broker
Billie Grimes Real Estate
Seneca, SC
01.2010 - 04.2019
- Coordinated inspections, appraisals, title searches, and other related activities during sales transactions.
- Maintained accurate records of all property listings and client interactions.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Created marketing campaigns to attract new customers.
- Delegated work to staff, setting priorities and goals.
Owner
Lowery House Inn, Self
Seneca, SC
01.2007 - 04.2019
- Cooked menu items based on customer orders..
- Resolved customer complaints related to taste or quality of served meals.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strategic plans to increase profitability and efficiency.
Education
Associate of Arts - Retail
Fashion Institute of Atlanta/Massey Jr. College
Atlanta08-1969
Skills
- Cash Register Operations
- Office Organization
- Call Routing
- Guest Relations
- Office Administration
- Clerical Support
- Correspondence Typing
- File Organization
- Mail Sorting
- Appointment Confirmation
- Customer Service
- Multi-Line Telephone Systems
- Administrative Skills
- Oral and Writing Communication
- Customer Assistance and Interaction
- Scheduling Appointments
- Telephone Etiquette
- Problem-Solving Skills
- Mail Handling
- Listening Skills
- Travel Coordination
- Email and Telephone Decorum
- Word Processing
Timeline
Work Camper
Holiday Travel Park
10.2020 - 04.2021
Work Camper
Hilton Head Island Motor Home Resort
05.2020 - 10.2020
Real Estate Broker
Billie Grimes Real Estate
01.2010 - 04.2019
Owner
Lowery House Inn, Self
01.2007 - 04.2019
Associate of Arts - Retail
Fashion Institute of Atlanta/Massey Jr. College
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