Billie Hall
Conyers,GA
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
13
13
years of professional experience
Work History
Home Health/Live-In Elderly Caregiver
Self Employeed
10.2023 - Current
- Supported clients in maintaining independence by assisting with daily living activities, such as bathing, dressing, grooming, and mobility.
- Promoted overall mental health for elderly clients through engaging conversations on various topics of interest and reminiscing about past experiences.
- Contributed to the development of personalized care plans by providing insights into client preferences, habits, routines, strengths, challenges during team meetings.
- Managed household tasks efficiently including cooking, cleaning, laundry, grocery shopping, and running errands to maintain a comfortable living environment for clients.
Bay Host
Top Golf
01.2023 - 09.2023
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Server
Texas Roadhouse Restaurant
05.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Clerk
Marriot Hotels And Resorts
04.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Manager
AVI Food Systems
09.2018 - 03.2020
- Developed and maintained relationships with customers and suppliers through account development
- Maintained professional, organized and safe environment for employees and patrons
- Performed statistical analyses to gather data for operational and forecast team needs
- Evaluated suppliers to maintain cost controls and improve operations
Rural Mail Carrier
United States Postal Service, USPS
01.2012 - 08.2018
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
Education
Associate of Arts - Sociology
Ashland Community And Technical College
Ashland, KY05.2024
Skills
- Compassionate Caregiving
- Personal Hygiene Assistance
- Social interaction
- Emotional Support
- Meal Preparation
- Housekeeping Duties
- Alzheimer's support
- Medical appointment coordination
- Incontinence care
- Recreational Activities
- Physical therapy support
- Parkinson's Disease Care
- Bedridden Patient Care
- Hospice Support
- Mobility support
- Client Transportation
- Nutrition knowledge
- Fast Learner
- Problem-Solving
- Time Management
- Reliability
- Critical Thinking
- CPR Certification
- Adaptability and Flexibility
- Supportive Personality
- Relationship Building
- Household Cleaning
Additional Information
REFERENCES:
Kathy Marcum Inez, KY (606)-626-5063 Contract Mail Carrier/Pastor Counselor
Glenda Hutchison Baton Rouge, LA (225)-937-3693 Retired School Teacher/Former Client
Stephanie Gardner Texas (916)-955-3999 Restaurant Manager/Family of former Hospice Client
Vendalee Lyon Louisa, KY (606)-638-4207 Business Owner/Former Client
Timeline
Home Health/Live-In Elderly Caregiver
Self Employeed
10.2023 - Current
Bay Host
Top Golf
01.2023 - 09.2023
Server
Texas Roadhouse Restaurant
05.2021 - 09.2022
Front Desk Clerk
Marriot Hotels And Resorts
04.2020 - 05.2021
Manager
AVI Food Systems
09.2018 - 03.2020
Rural Mail Carrier
United States Postal Service, USPS
01.2012 - 08.2018
Associate of Arts - Sociology
Ashland Community And Technical College
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