BILLIE HARDY
Lancaster,Ohio
Summary
Detailed Logistics Supervisor looking to tackle new responsibilities and build upon skills. Diverse experience in distributing and warehouse processes. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Cart.com
03.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Reduced order processing time by optimizing workflows and training staff on best practices.
- Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
- Enhanced warehouse efficiency by streamlining processes and implementing new inventory management systems.
- Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Trained, scheduled and evaluated 40 employees.
Inbound Logistics Supervisor
Newell Brands
10.2021 - 02.2022
- Organized warehouse space and planned layouts to allow for maximum storage capabilities
- Documented shipment receiving information in Excel for product received
- Inventory communication with vendors on shipment discrepancy
- Carrier communication for deliveries and scheduling
- Managing workflow between departments
- Working with internal customers to assure product is replenished
- Managing product allocations between DTC workflow and Amazon
- Assuring department is 6S compliant with company policies
- Managing department workflow across DTC and Amazon replenishment
- Using Radio communication with PIT drivers on available replenishment task
- Releasing waves to be replenished between Amazon and DTC departments
- Holding associates accountable to company policies
- Following company protocol on Incident reports with communication to Security, HR, Management and Maintenance
- Holding morning start-up meeting with associates covering daily business demands, policy changes and safety concerns
- Balance workload between two shifts
- Communication using a Shift Handoff report for outstanding tasks, priority, employee scheduling and any other call-outs
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 45 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Outbound Packing/Shipping Supervisor
Newell Brands
08.2017 - 10.2021
- Conducted research to address shipping errors and packaging mistakes
- Directed shipping and receiving of wide range of products daily
- Collaborated with other supervisors to maintain smooth interdepartmental communication and operations
- Trained and evaluated 40+ employees
- Improved efficiency by 31% through employee management, workflow evaluations and monitoring procedures
- Created policies based on performance to reduce costs and maintain efficiency with production accountability
- Documented shipment information and scheduling with vendors
- Verified effective and timely implementation of operational goals by prioritizing tasks
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
- Implemented production accountability strategies to improve processes, systems and behavior
- Implemented Locus robots by helping build the pick path, cube specs for product flow, training associates on functions
- Monthly safety training with associates
- Supervised shipping team of 100 employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
Education
BUSINESS MANAGEMENT - Continuing education in Business Management
EASTERN GATEWAY COMMUNITY COLLEGE
04.2022
Skills
- Invoicing and shipping documentation
- Dispatching
- Transportation activity management
- Vendor communication
- Training employees
- Quality assurance
- Warehouse organization
- Continuous Improvement
- Shipping and receiving
- Team accountability
- Procedure's compliance
- Distribution and warehousing
- Forklift Operations
- Order picking and processing
- Staff supervision
- PPE Compliance
- Critical Thinking
- Excellent Communication
- Self-Motivated
- Organization and Time Management
- Workforce
- Oracle
- Teams
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Customer Relations
- Warehouse Operations
- Production
- Customer relationship development
- Quality Assurance
References
- Adrian Solis Hinojosa, Logistics General Manager, 740-644-0912
- Belay Bedada, Logistics Supervisor, 614-806-3512
- Matt Upchurch, Inbound lead, 740-877-6591
Timeline
Operations Supervisor
Cart.com
03.2022 - Current
Inbound Logistics Supervisor
Newell Brands
10.2021 - 02.2022
Outbound Packing/Shipping Supervisor
Newell Brands
08.2017 - 10.2021
BUSINESS MANAGEMENT - Continuing education in Business Management
EASTERN GATEWAY COMMUNITY COLLEGE
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