Summary
Overview
Work History
Education
Skills
Timeline
Generic

Billie Howard

Dayton,OH

Summary

Accomplished Manager with a proven track record at SUBWAY® Restaurants, enhancing customer satisfaction and streamlining operations for cost reduction. Expert in financial management and staff development, I've successfully mentored teams to exceed performance goals. Skilled in employee scheduling and customer relations, my leadership has directly contributed to significant sales growth and operational efficiency.

Overview

7
7
years of professional experience

Work History

Asst Manager

Speedway Gas Station
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Manager

SUBWAY®Restaurants
04.2017 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

General

Sinclair
Dayton, OH

GED - General Studies

Wayne High School
Huber Heights, OH
05.1997

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Staff Management
  • Employee Scheduling
  • Recruiting and interviewing
  • Sales Growth
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations
  • Cost Reduction
  • Cost Control
  • Financial Management
  • Schedule oversight

Timeline

Asst Manager

Speedway Gas Station
12.2023 - Current

Manager

SUBWAY®Restaurants
04.2017 - 11.2023

General

Sinclair

GED - General Studies

Wayne High School

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Billie Howard