Billie Isenberger
Omaha,NE
Summary
Experienced professional with over 30 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Reliable, hardworking, offering excellent communication and good judgment. Attention to detail and motivated to learn and grown.
Overview
60
60
years of professional experience
Work History
Corporate Real Estate Project Manager
Mutual Of Omaha
Omaha, NE
03.2022 - Current
- Coordinated bid and qualifications processes to select architects, professional consultants and contractors for projects both locally and field offices
- Performed site investigations to determine developmental requirements for relocations.
- Developed schedules for projects and managed all processes including relocations, closures, build-outs of existing space nationwide.
- Performed site investigations to determine developmental requirements.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Inbound/Outbound Call Center Agent
West, Idelman, PRC, Omaha Steaks,
Omaha, NE
12.1992 - 07.2022
- Numerous inbound and outbound customer service as part time employment while still employed full time.
- Quality Assurance for call center.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Discovered qualified prospects within target markets to drive new sales opportunities.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Commercial Property Manager
Cushman Wakefield/ Lund Company
Omaha, NE
11.2019 - 03.2022
- Directed property management program by determining requirements of commercial, industrial and retail properties.
- Liaison between property owner and tenants.
- Hired contractors for retail buildouts.
- Customer service between vendors, tenants and owners.
- Invoice payments, vendor contracts, budgets and vendor management.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Provided direct customer service and support for 100+ commercial clients.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Kept properties in compliance with local, state and federal regulations.
Facility Coordinator
Zurich Insurance Company
Omaha, NE
03.1992 - 11.2019
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Pushed contractors and vendors to complete projects within specified timelines.
- Prepared action plans to establish procedures for various emergency situations.
- Reviewed and oversaw construction and renovation projects.
Education
Bachelor of Science - Business Administration And Management
Peru State College
Peru, NE12.1992
Skills
- Labor Management
- AutoDesk AutoCAD
- Conflict Mediation
- Construction Scheduling
- Analytical and Critical Thinking
- Excellent Customer Service
- Microsoft Word, Excel proficient
Timeline
Corporate Real Estate Project Manager
Mutual Of Omaha
03.2022 - Current
Commercial Property Manager
Cushman Wakefield/ Lund Company
11.2019 - 03.2022
Inbound/Outbound Call Center Agent
West, Idelman, PRC, Omaha Steaks,
12.1992 - 07.2022
Facility Coordinator
Zurich Insurance Company
03.1992 - 11.2019
Bachelor of Science - Business Administration And Management
Peru State College
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