Billie Jo Ray
Austin,TX
Summary
Resourceful and skilled professional in multi-family property and real estate management, with broad experience in managing, growing, and engaging online communities. Possess strong knowledge of social media platforms, community engagement strategies, and content creation. Known for high productivity in task completion, fostering positive interactions among community members, and efficiently resolving conflicts. Specializing in tenant relations, financial oversight, and property maintenance and operational excellence. Have made significant contributions to previous roles by increasing user engagement rates and enhancing brand visibility through innovative community initiatives.
Overview
11
11
years of professional experience
Work History
Community Manager
Ashton Austin
Austin, TX
01.2022 - 03.2024
- Company Overview: Luxury High-Rise (259 units)
- In addition to my Community Manager responsibilities, during my tenure at Ashton Austin, I successfully fulfilled the duties and was awarded the prestigious title 'Property of The Year' in 2021 and 2022.
- Despite the challenges presented by the submarket, I maintained an impressive average occupancy rate of 91.12% at an effective monthly rate of $4,247 without relying on concessions.
- Managed to effectively oversee and successfully resolve an estimated $500K+ catastrophic incident caused by vendor negligence that flooded (3) elevators, (8) units, and the 7th amenity floor while maintaining an average resident retention rate of 50% from 2022 to 2024, as well as an average occupancy rate of 91%.
- Retained an average of 91% occupancy during a $200K+ community/unit renovation, which included positive reviews.
- Performed regular inspections on buildings, common areas, renovations, and rebuilding of flooded and vacant units, identifying necessary repairs to be completed within the deadline to ensure resident displacement was resolved promptly.
- Researched new trends in the digital space and adapted accordingly.
- Luxury High-Rise (259 units)
Community Manager
Seven Luxury High-Rise
05.2021 - 01.2024
- Company Overview: (220 units)
- Carried out all duties as a Community Manager while completing the transition of the ACM consolidation.
- Maintained a 96.79% occupied and 98.17% Leased.
- Exceeding budget occupancy from May 2021 to current, at an 11.9% - $285.84 avg., effective rent increase price per square foot from May 2021 from $2.61 psf., to current $2.94 psf.
- Manage community performance with Marketing Director and Revenue Management for best strategies for increased traffic and profitability.
- (220 units)
Community Manager
Whitley
Austin, TX
02.2017 - 05.2021
- Company Overview: Austin, Texas
- From 2017 to 2020, I performed all interim and assistant manager duties. In June 2020, I was honored with Property of The Year nominations and promoted to Community Manager.
- I supervised a team of 10 or more, including an on-site 24/7 concierge team, and successfully maintained a 97% occupancy.
- During the pandemic, an average occupancy of 93.8% was maintained while keeping the cost per square foot at $2.71, which exceeded the budgeted occupancy for 2021.
- Oversee the integration of operations (investor tours and inspections) throughout the company's management transition.
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries promptly.
- Analyzed user feedback and identified areas of improvement.
- Created content for social media platforms to engage the community.
- Compiled reports on website traffic, conversions, and other metrics.
- Assisted with developing marketing plans for campaigns and promotions.
- Improved NOI through rent growth and expense management.
- Utilized SEO practices to increase the visibility of community content.
- Compiled and conveyed operational and financial data to the regional manager.
- Prepared detailed budgets and financial reports for properties.
- Austin, Texas
Assistant Manager
The Kenzie at The Domain
Austin, TX
05.2015 - 02.2017
- Company Overview: Austin, Texas
- At The Kenzie, I successfully carried out all duties as Assistant Manager and completed a successful takeover.
- I increased the property's value from $1.84/ psf. to $1.95/ psf.
- Despite the transition, I maintained a 94% occupancy rate and increased rents.
- Developed and implemented strategies to increase community engagement.
- Maintained relationships with influencers in the industry.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals, decreasing delinquency from $50K to $9K within three months after the takeover and maintaining a zero delinquency thereafter.
- Successfully monitored and achieved a 50% renewal conversion and revenue growth of 10.36% within 10 months.
- Austin, Texas
Leasing Professional
95 Twenty Greystar
03.2013 - 05.2015
- Company Overview: (Lease up 334 Apartment Homes)
- Posted rent/bank deposits for One-site and Yardi.
- Maintained a 50% renewal ratio for 2014-2015.
- Maintained a 42% closing ratio from 2014-2015.
- Update marketing initiatives for social media (Community website and local community properties, Facebook, and Twitter).
- Prepare market surveys and weekly reports.
- Property inspections, including make-readies and resident service requests.
- Stay current and updated with continuing education, current policies, and procedures that apply to the property concerning TAA Fair Housing laws (multi-family).
- (Lease up 334 Apartment Homes)
Education
Business Administration - Finance
University of Texas-Pan American
Skills
- Reliable Work Ethic
- Management
- Leadership
- Conflict Resolution
- Client Reporting
- Client Service
- Contract Negotiation
- Vendor Communication
- Team Building
- Process Improvement
- Analytical Skills
- Program Integration
- Efficiency Promotion
- Income Management
- Expense Management
- Team Recruitment
- Performance Reviews
- Evaluations
- Counseling
- Facility Repair Reporting
- Apartment Inspections
- Property Safety
Timeline
Community Manager
Ashton Austin
01.2022 - 03.2024
Community Manager
Seven Luxury High-Rise
05.2021 - 01.2024
Community Manager
Whitley
02.2017 - 05.2021
Assistant Manager
The Kenzie at The Domain
05.2015 - 02.2017
Leasing Professional
95 Twenty Greystar
03.2013 - 05.2015
Business Administration - Finance
University of Texas-Pan American
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